Latisha Johnson
Walmart
McDonough,GA
24
years of professional experience
Detail-oriented operations professional with expertise in patient support, team coordination, and workflow optimization. Demonstrates strong communication, data management, and task prioritization skills to enhance efficiency in customer-focused environments. Experienced in improving service processes and managing daily workflows across diverse settings, ensuring organized and effective operations.
Work History
Recieving (Cap 2)
1 Year 6 Months- Unloaded inbound freight from trailers, adhering to warehouse safety procedures to maintain a safe environment.
- Sorted packages by destination, size, and priority to streamline processing workflow. by destination, size, and priority for dock processing.
- Adjusted pallet placement with dock equipment to ensure safe and efficient storage. using pallet jack and dock equipment.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Customer Service
3 Months- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed processes for improving customer service operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Team Lead
1 Year 7 Months- Facilitated daily store operations for academy sports sales floor teams to enhance overall efficiency.
- Trained associates on customer service, point-of-sale systems, and product knowledge.
- Resolved customer concerns, ensuring adherence to academy sports service standards and customer satisfaction.
- Coordinated opening and closing procedures for assigned retail departments, streamlining operations and ensuring compliance.
- Executed merchandise recovery tasks to maintain store organization., zoning, and floor presentation standards.
Supervisor/ Customer Service
2 Years 10 Months- Managed customer service operations for product returns, streamlining return processes and improving customer experience
- Led Kroger customer service teams across store support and guest issue resolution.
- Monitored customer feedback trends to refine Kroger service workflows and policies, driving continuous improvement in service quality.
- Partnered with store leaders on customer experience improvements and team alignment.
- Assisted customers with inquiries and support, enhancing overall customer satisfaction
- Processed cash, check, and card transactions efficiently
Airport Passenger Agent
9 Months- Directed passengers through Customs/Immigration for smooth processing.
- Managed customer service issues for wheelchair-bound customers, ensuring their needs were met.
- Performed tasks based on skills skills and experience.
Retail Sales Associate
5 Months- Executed retail clerk responsibilities in high-end sales outlet, providing customer service through POS transactions, sales assistance, and inventory management.
- Managed cash register operations during shifts, accurately processing transactions and balancing register daily.
- Assisted shoppers with clothing selections, styling advice, and fitting room support.
- Processed purchases, exchanges, and returns using point-of-sale system.
- Restocked boutique merchandise, folded apparel, and maintained organized sales floor displays.
Front Office Assistant
3 Years 2 Months- Welcomed patients and visitors at medical center front desk with professional courtesy.
- Coordinated office appointment book to optimize scheduling and patient flow.
- Scheduled appointments using clinic calendars and patient records.
- Answered and maintained heavy phone lines
- Verified patient information and updated registration details in office systems.
- Filed and copied confidential documents in compliance with HIPAA standards.
- Managed patient movement through reception and treatment areas to ensure efficient service. between reception, nursing staff, and treatment rooms.
- Filled out and completed medical invoices.
Education
H.S. Diploma - Business Administration and Management
Skills
Dock safety
Freight sorting
Pallet jack operation
Quality control
Data management
Microsoft Office Products
Adobe Photoshop and Illustrator
Team leadership
Leadership management
Communication proficiency
Diverse interaction skills
Personal Information
Available Upon Request
Timeline
Recieving (Cap 2)
Walmart
05.2025 - CurrentRead More
Customer Service
Foundever
02.2025 - 05.2025Read More
Team Lead
Academy Sports and Outdoors
09.2023 - 04.2025Read More
Supervisor/ Customer Service
Kroger
11.2020 - 09.2023Read More
Airport Passenger Agent
Delta Global Service (DGS)
11.2019 - 08.2020Read More
Retail Sales Associate
Clothing Boutique
04.2018 - 09.2018Read More
Front Office Assistant
Kruwan Paksaichol Medical Center
10.2002 - 12.2005Read More
Brooklyn Academy High School
H.S. Diploma from Business Administration and Management
Read More