La Tisha Moore
Brooklyn,NY
Summary
Professional Organized Responsible Excellent communication skills. Proficient working independently or in a team. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
33
33
years of professional experience
Work History
Environmental Services Housekeeper
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn , NY
03.2021 - Current
- Verified cleanliness and organization of storage areas and carts.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Teachers Assistant
Beacon School Of Excellence, P.S
Brooklyn, NY
12.2016 - Current
- One-on-one or small group instruction, as outlined by teacher
- Reinforcing behavior through use of positive behavior support
- Aiding occupational therapists, physical therapists, speech therapists, and adaptive physical education providers during instruction
- Guiding students in small group instruction settings with class routines and in transitioning from one activity to another.
- Documenting student behavior for instructional purposes
- Writing anecdotal reports concerning student behavior.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Sales Associate/Cashier
Sephora
New York, NY
08.2009 - Current
- Focuses on all aspects of client service in support capacity, while handling all cash procedures accurately to expedite client's transaction.
- Greet all clients who enter store with enthusiasm.
- Provide courteous, knowledgeable service to clients.
- Determine client's needs and suggest products to meet their needs.
- Communicate product knowledge to clients as appropriate.
- Assist in identifying opportunities within store and possible solutions.
- Engaged with customers to effectively build rapport and lasting relationships.
Member Service Representative
YMCA
New York, NY
07.2012 - 06.2018
- Provide premier service to members and guests in person and by telephone.
- Process memberships, program registrations and other transactions accurately.
- Respond appropriately to member concerns, working toward resolution.
- Build supportive and caring relationships with members to assist them with their health goals.
- Actively participate in training sessions, designated meetings and special events.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Assistant Store Manager
Foot Locker Inc
New York, NY
08.2003 - 09.2011
- Identified and prioritized business needs to strategically schedule in order to accomplish business objectives.
- Accountable to assist in leading, coaching and development of all team members through setting expectations, communication, coaching and feedback.
- Execution of all company strategies and ability to deliver sales results.
- Responsible for assisting in all aspects of store management, including execution to company standards, training, customer service, visual merchandising and store operations.
Education
Bachelor of Science - Social Work
Medgar Evers College of The City University of New York
Brooklyn, NY06.2020
Associate of Arts - Social Science And Humanities
LaGuardia Community College
Queens, NY07.2016
Skills
- Health Standards Compliance
- Service-Oriented
- Supply Replenishment
- Classroom management
- Student engagement
Timeline
Environmental Services Housekeeper
New York Presbyterian Brooklyn Methodist Hospital
03.2021 - Current
Teachers Assistant
Beacon School Of Excellence, P.S
12.2016 - Current
Member Service Representative
YMCA
07.2012 - 06.2018
Sales Associate/Cashier
Sephora
08.2009 - Current
Assistant Store Manager
Foot Locker Inc
08.2003 - 09.2011
Bachelor of Science - Social Work
Medgar Evers College of The City University of New York
Associate of Arts - Social Science And Humanities
LaGuardia Community College
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