Alice Medrano
Winchester,VA
Summary
Hardworking, reliable, responsible and driven to be integral team member of any position that is needed. Consistently punctual in arrival and stays until all tasks are complete. Strong work ethic and impeccable customer, patient, coworker, and employer communications. Understanding of others around them and provide support in all aspects to others by picking up shifts, staying over scheduled time, and providing excellent team work skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Winchester Medical Center
Winchester, VA
10.2021 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned public areas such as lobby, galleys, staff and public restrooms.
- Engaged with patients and visitors on room requirements and amenities during daily cleans to promote overall satisfaction and improve their visits.
Team Leader
Tropical Smoothie Café
Winchester, VA
07.2020 - 08.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Cross-trained and provided back up for customer service managers.
- Positioned as go-to person for up to 8 staff members, troubleshooting complex administrative and training issues promptly.
- Molded team and embraced change to adapt within dynamic market.
- Assisted General Manager with new hire processing and existing training programs.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Used proper mechanics and followed protocols to open and close the store in the most efficient and beneficial way.
- Worked double shifts to ensure the proper amount of employees was met on most occasions.
Skating Rink Associate
Winchester Skate And Family Fun Center
Winchester, VA
06.2019 - 03.2020
- Assessed and sorted skates onto shelves or designated areas according to classification, size and condition.
- Used proper chemicals in order to clean and sanitize the roller skate and roller blades
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean and tidy service area by scrubbing and polishing counters, sanitizing tables and cleaning glasses and dishes.
- Managed refreshment stand and food concessions.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Reconciled receipt totals with cash and credit payments to address shortages with staff members.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Communicated stand offerings and answered guest questions regarding orders.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
Education
High School Diploma -
Millbrook High School
Winchester, VA06.2022
Skills
- Team Support and Collaboration
- Chemical Storage
- Health Standards Compliance
- Hospitality Environments
- Room and Public Space Cleaning
- Workflow Efficiency
- Equipment Disinfection
- Safe Chemical Handling
- Infection Control Policies
- Deep Cleaning Protocols
Certification
- Basic Life Support Provider, American Heart Association - 2/5/2021-2/2023
Timeline
Environmental Services Housekeeper
Winchester Medical Center
10.2021 - Current
Team Leader
Tropical Smoothie Café
07.2020 - 08.2022
Skating Rink Associate
Winchester Skate And Family Fun Center
06.2019 - 03.2020
High School Diploma -
Millbrook High School
- Basic Life Support Provider, American Heart Association - 2/5/2021-2/2023
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