LaTisha Reynolds
East Orange,NJ
Summary
Dependable, knowledgeable, and hardworking employee/Depot Master with extensive experience at NJ Transit, excelling in compliance tracking and schedule coordination. Proven ability to enhance service delivery through effective dispatching and conflict resolution. Skilled in training and mentoring, ensuring high standards of safety and customer service while maintaining meticulous record-keeping. Professionalism and ethic is priority and with a desire to grow to display highest potential and skill for the best interest of the organization.
Overview
14
14
years of professional experience
Work History
Inspector Class B
Nj Transit
04.2025 - Current
- Check in operators insuring timely departure of lines
- Answer telephone calls and dispatching where appropriate
- Give out next day assignments to operators
- Troubleshoot any issues with operations
- Receive any monies due to fare collection at the end of operator's shift
- Keep track of 60/70 reports to stay in compliance with law
- Cover work as needed
- Provide operators with instruction as needed
Inspector Class A
Nj Transit
04.2024 - 04.2025
- Prepared daily schedules for operators
- Payroll
- Check in operators ensuring timely departure of lines
- Answering telephone calls and dispatching where appropriate
- Give out next day assignments to operators
- Troubleshoot any issues with operations
- Receive any monies due to fare collection at the end of operator's shift
- Keep track of 60/70 reports to stay in compliance with law
- Cover work as needed
- Provide operators with instruction as needed
Garage & District Clerk
Nj Transit
01.2024 - 04.2024
- Organized files for garage
- Answer telephone calls and dispatching where appropriate
- Performed administrative tasks
- Used Kronos to track employees' attendance
Bus Operator
Nj Transit
01.2015 - 01.2024
- Operated transit buses safely and efficiently across designated routes
- Ensured compliance with safety regulations and operational procedures
- Assisted passengers with boarding and disembarking, providing excellent customer service
- Conducted pre-trip inspections to maintain vehicle safety standards
- Managed schedules effectively to minimize delays and optimize service delivery
- Trained new bus operators on company policies and operational protocols
- Collaborated with dispatchers to address route changes and passenger needs promptly
- Maintained a clean and safe bus environment for the comfort of all passengers
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations
- Informed passengers about route details, schedules, transfers, and fare policies as needed
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms
- Accepted and processed fares
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting
Pharmacy Service Representative
CVS Caremark
01.2012 - 11.2012
- Managed patient inquiries regarding medication information and insurance benefits
- Coordinated prescription processing to ensure timely delivery of medications
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Entered and processed patients' prescriptions into internal system
- Assisted and prepared medications to be shipped from warehouse
Education
Bachelor of Science - Criminal Justice
Walden University
Minneapolis, MNAssociate of Science - Business Administration
Gibbs College
NJ01-2001
High School Diploma -
Clifford J. Scott High School
East Orange, NJ06-1997
Skills
- Operations management
- Compliance tracking
- Schedule coordination
- Dispatching services
- Class B Commercial Driver
- Proficient in Microsoft Office Suite
- Administrative Assistant
- Conflict resolution
- Record keeping
- Communication skills
- Data entry accuracy
- Training and mentoring
- Equipment operation
- Ethics and integrity
- Training coordination
- Legal compliance
- Time management
- Critical thinking
- Decision-making
- Customer service
Timeline
Inspector Class B
Nj Transit
04.2025 - Current
Inspector Class A
Nj Transit
04.2024 - 04.2025
Garage & District Clerk
Nj Transit
01.2024 - 04.2024
Bus Operator
Nj Transit
01.2015 - 01.2024
Pharmacy Service Representative
CVS Caremark
01.2012 - 11.2012
Bachelor of Science - Criminal Justice
Walden University
Associate of Science - Business Administration
Gibbs College
High School Diploma -
Clifford J. Scott High School