LATISHA WALKER
Clermont,FL
Summary
Seasoned Health Insurance Agent provides clients with comprehensive coverage guidance. Formulates tailored solutions to unique protection requirements with attention to individual health factors. Tactful communicator translates complex coverage policies into comprehendible terms.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Health Insurance Advisor
Results Companies
07.2022 - Current
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Explained features, disadvantages and advantages of 30 policies to promote insurance sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Collected, analyzed and validated agency commissions.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
- Developed tailored health insurance plans to meet individualized client needs
- Educated clients about health insurance coverage options, benefits and costs
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making
CNA
Orlando Health
08.2018 - 02.2020
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Obtained client medical history, medication information, symptoms and allergies.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Human Resources Specialist
U.S Air Force
03.2006 - 04.2015
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Performed timely project management within budget constraints for issues regarding executive leadership.
Education
Master of Science - Social Work
Saint Leo University
Saint Leo, FL06.2025
Bachelor of Science - Psychology
Capella University
Minneapolis, MN05.2022
Associate of Applied Science - Aviation Management And Operations
Community College of The Air Force
Montgomery, AL02.2016
Skills
- Health Insurance Industry Knowledge
- Referral Generation
- Consultative Selling Techniques
- Revenue Quotas
- Customer Care
- Administrative Support
- Customer Experience
- Health Insurance Sales
- Insurance Practices
- Medicare Compliance
- Policy Renewals
- Customer Referrals
Timeline
Health Insurance Advisor
Results Companies
07.2022 - Current
CNA
Orlando Health
08.2018 - 02.2020
Human Resources Specialist
U.S Air Force
03.2006 - 04.2015
Master of Science - Social Work
Saint Leo University
Bachelor of Science - Psychology
Capella University
Associate of Applied Science - Aviation Management And Operations
Community College of The Air Force
- Florida Health Agent
Certification
- Florida Health Agent
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