Latisha Ware
Jacksonville,USA
Summary
Dedicated and customer-focused professional with 5 years of experience in delivering exceptional service and fostering positive client relationships. Proven track record of resolving inquiries, complaints, and issues efficiently and effectively. Skilled in active listening, empathetic communication, and problem-solving to meet and exceed customer and organization needs. Strong collaborator with a passion for driving customer satisfaction and loyalty. Seeking to leverage expertise in a dynamic customer-centric environment. Dedicated to delivering exceptional customer service by addressing patient concerns, answering questions, and offering personalized assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vitamin Department Manager
Natural Grocers
03.2025 - Current
- Led team in achieving operational goals through effective resource management and workflow optimization.
- Developed training programs to enhance staff skills and improve team performance.
- Implemented inventory management systems, increasing accuracy in stock tracking and reducing discrepancies.
- Streamlined communication processes between departments to enhance collaboration and efficiency.
- Spearheaded initiatives to improve safety protocols, resulting in a safer work environment for all staff.
- Fostered a culture of continuous improvement by encouraging team innovation and problem-solving initiatives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
Medical Assistant
Village Pediatrics
01.2022 - 02.2025
- Proficient in managing patient intake, scheduling appointments, and maintaining accurate medical records.
- Help patients with answering any questions parents may have, listening to their concerns and addressing them expeditiously
- Similar to an office manager, I restock medical supplies in exam and in storage rooms
- Committed to upholding the highest standards of professionalism and patient care in every interaction
Barista
Community Loaves
01.2021 - 01.2022
- Provided friendly and efficient customer service by greeting patrons, taking orders, and accurately processing payments.
- Engaged with customers to ensure their satisfaction, address any concerns, and promote additional products or services.
- Collaborated with team members to coordinate workflow, prioritize tasks, and ensure smooth operations during peak hours.
- Demonstrated strong multitasking abilities, attention to detail, and a positive attitude in a fast-paced and dynamic environment
Phlebotomist
WellCare LLC
01.2020 - 01.2021
- Conducted venipuncture and capillary puncture to collect blood specimens from patients for medical testing, transfusions, or research purposes.
- Verified patient identities, explained procedures, and provided reassurance to alleviate anxiety and ensure patient comfort during blood collection.
Education
Associate of Science - Human Services
Florida State College of Jacksonville
Jacksonville, FLSkills
- Strong written and verbal communication skills
- Escalation management
- Creative problem solving
- Proficient in Office 365
- Empathy towards clientele frustrations
- Patience with users and their frustration
- Detail oriented
- Customer engagement
- Retail management
- Flexible schedule
- Staff development
- Loss prevention
- Order processing
- Vendor relationship management
- POS software
Certification
- Unarmed Security Services
- Phlebotomy
- CDL Training
Timeline
Vitamin Department Manager
Natural Grocers
03.2025 - Current
Medical Assistant
Village Pediatrics
01.2022 - 02.2025
Barista
Community Loaves
01.2021 - 01.2022
Phlebotomist
WellCare LLC
01.2020 - 01.2021
Associate of Science - Human Services
Florida State College of Jacksonville