Latisha Williams
Hartford
Summary
Detail-oriented property manager with strong communication skills and cash handling expertise. Proven success in training staff, managing operations, and enhancing tenant relations. Committed to compliance and tenant satisfaction through effective management practices. Extensive experience in property management and front office coordination, contributing to improved operational efficiency.
Overview
28
28
years of professional experience
Work History
Property Manager
Section 7 LLC
Hartford
02.2019 - Current
- Oversaw property operations ensuring compliance with regulations and standards.
- Coordinated tenant relations, addressing concerns and resolving disputes effectively.
- Directed maintenance schedules to ensure prompt repairs and service request fulfillment.
- Conducted regular property inspections to identify deficiencies and schedule necessary repairs.
- Collected monthly assessments, rental fees, deposits, and payments accurately.
- Processed evictions in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants per lease agreements and local regulations.
- Trained staff on operational procedures to enhance team performance and service quality.
Front Office Coordinator
Achievementfirst Hartford Elementary Academy
Hartford
07.2019 - 02.2026
- Coordinated daily front office operations and maintained a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained the calendar for educational staff.
- Assisted families with enrollment processes and program information.
- Maintained accurate records and organized student files efficiently.
- Implemented office procedures to enhance workflow in high-traffic areas.
- Trained new staff on front office protocols and customer service standards.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Performed administrative support tasks, completing duties within required timeframes.
- Scheduled appointments for clients and visitors.
- Assisted with filing paperwork both electronically and manually.
- Took initiative to resolve customer complaints quickly and efficiently.
- Managed front desk operations during shifts worked.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Attended training sessions to stay updated on new policies and procedures.
- Updated customer contact information in database systems.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Maintained general office organization and cleanliness.
- Prepared invoices, letters, memos, and other documents as required by management.
- Processed payments from clients in a timely manner.
- Ensured accuracy of data entry into the computer system.
- Assisted with ordering supplies as needed.
- Assisted with financial reporting, providing essential data for budgeting and planning.
Paraprofessional
Achievement First Elementary Academy
Hartford
11.2017 - 07.2019
- Helped implement behavior management strategies for individual students.
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with special needs in daily learning tasks.
- Collaborated with educators to maintain a positive classroom environment.
- Facilitated small group instruction to enhance student understanding.
- Monitored student progress and reported observations to teachers.
- Organized classroom materials and resources for efficient use.
- Engaged with parents to provide updates on student development.
- Implemented behavior management strategies to promote a safe learning space.
- Created and maintained positive relationships with students, parents, and colleagues.
Roaster/supervisor
Food&Child Nutrition Services
Hartford
09.2016 - 12.2018
- Supervised daily food service operations in a high-volume environment.
- Trained staff on food safety and sanitation practices.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Implemented standard operating procedures for food preparation and service.
- Monitored quality control of food items before serving to customers.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
Head cashier supervisor/Special Service desk/Merchandising Execution Team District
The Home Depot
Miramar
01.2006 - 04.2016
- Supervised cashiers to ensure accuracy and efficiency in customer transactions.
- Trained new staff on cash handling procedures and customer service standards.
- Conducted audits of cash drawers for accuracy and compliance.
- Coordinated scheduling to optimize cashier coverage during peak hours.
- Managed product displays to enhance visual appeal and customer engagement.
- Organized inventory levels for timely replenishment of merchandise.
- Executed store layout changes to optimize customer flow and experience.
- Maintained store shelves and displays, ensuring proper stocking and labeling.
Office manager
Accommodation For you Mortgage company
Miami
02.2004 - 01.2006
- Oversaw daily office operations for mortgage service provider, ensuring efficiency and organization.
- Coordinated communication between clients and mortgage specialists to facilitate transactions.
- Managed filing and organization of mortgage documents and client records for easy retrieval.
- Scheduled meetings and appointments for management team to optimize productivity.
- Maintained vendor relationships and managed office supplies inventory for smooth operations.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services efficiently.
- Supervised front desk operations, greeting visitors and directing inquiries to appropriate personnel.
Sales Associate
Bloomingdale's
Miami
07.2002 - 02.2004
- Assisted customers with product selection, fostering strong client relationships for future sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient cash handling.
- Maintained visual merchandising standards to enhance overall shopping experience.
- Handled customer inquiries promptly, resolving issues professionally.
- Participated in promotional events to increase product awareness and customer engagement.
- Guided customers in finding specific products and provided tailored styling advice.
- Contributed to department performance by exceeding weekly goals through relationship building.
CSA/Load Master
American West Airlines
Miami
01.1999 - 06.2002
- Assisted passengers with check-in and boarding processes, ensuring smooth transitions.
- Resolved customer inquiries regarding flight schedules and ticketing options effectively.
- Guided travelers through airport facilities and security protocols for enhanced safety.
- Processed special requests including seating and meal preferences for passenger satisfaction.
- Provided timely updates on flight status and gate changes to keep passengers informed.
- Educated customers on airline policies, baggage allowances, and travel guidelines thoroughly.
- Supervised loading operations to uphold safety and efficiency standards consistently.
- Maintained communication with air traffic control centers during transit to ensure operational clarity.
Education
Certificate - EMS
Miami Dade Medical campus
1999
High School Diploma - Dance
New World School of the Arts
1996
Skills
- Cash handling accuracy
- Organizational skills
- Detail orientation
- Computer proficiency
- Microsoft Office Suite
- File and record maintenance
- Communication skills
- Personnel training and development
- Auditing expertise
- Multi-task management
- Front office operations
- Office supply management
- Dependability and reliability
- High-energy demeanor
- Time management strategies
- Tenant relations management
- Property operations oversight
- Financial reporting and analysis
- Data organization techniques
- Attention to detail
- Property tours and inspections
- Budgeting and financial reporting
- Vendor relationship management
- Grounds maintenance oversight
- Landscaping services management
- Payment collection processes
Accomplishments
Awarded 2 Platinum merit badges 1 vice president merit badge in 2012 and (Merchandising Execution Team Associate of the year in 2014 within 10years of the company. Received 3 “exceeds expectations” ratings on performance reviews.
Timeline
Front Office Coordinator
Achievementfirst Hartford Elementary Academy
07.2019 - 02.2026
Property Manager
Section 7 LLC
02.2019 - Current
Paraprofessional
Achievement First Elementary Academy
11.2017 - 07.2019
Roaster/supervisor
Food&Child Nutrition Services
09.2016 - 12.2018
Head cashier supervisor/Special Service desk/Merchandising Execution Team District
The Home Depot
01.2006 - 04.2016
Office manager
Accommodation For you Mortgage company
02.2004 - 01.2006
Sales Associate
Bloomingdale's
07.2002 - 02.2004
CSA/Load Master
American West Airlines
01.1999 - 06.2002
Certificate - EMS
Miami Dade Medical campus
High School Diploma - Dance
New World School of the Arts