Latisha Yarborough
Washington
Summary
Transportation professional with strong foundation in streamlining logistics operations and enhancing transportation efficiency. Known for collaborative teamwork and adaptability in dynamic environments. Skilled in company compliance, and regulatory adherence, consistently delivering reliable results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Department of Transportation
09.2023 - Current
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance and competitive advantage.
- Evaluated performance data to identify trends and opportunities for further efficiency gains.
- Facilitated cross-departmental communication to ensure smooth operations during peak periods.
- Developed training program for new hires, focusing on safety, efficiency, and customer service standards.
Business Analyst Consultant (Contractor)
Department Of Transportation
12.2021 - 09.2023
- Company Overview: (Office of Registration FMCSA – Vetting Division)
- Created detailed daily reports for research for the vetting team in the URSA Vetting Team MCQ (Multiple Carrier Query)
- Exercised critical thinking to investigate, analyze multiple vetting applications.
- Investigate incoming Vetting applications to ensure that the applicant is willing, and able for operating authority and all related customer transactions.
- Worked one-on-one with clients to improve project specifications.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of applications in the CRM.
- Vast knowledge of FMCSA databases which includes (MCMIS, URSA, Licensing, and Insurance)
- Daily usage and understanding of the CRM – Customer Relationship Management Tool
- Responds to customer inquiries, analyze, and adjudicate CRM Incidents through licensing
- Involved in testing group sessions in relation to IT-related tools for prioritizing applications for investigation high-risk applications
- Works with Subject Matter Experts with secretive information and confidential business information
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Consultant
Department Of Defense
11.2021 - 04.2022
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize and implement case management processes and streamline task and efforts.
- Supported clients with filing proper documentation
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Improved performance, by consolidating case management systems which lead to reports being filed in a timely manner
Contractor Loan Assistant Specialist
Pernix/Highlight Consulting
05.2020 - 06.2021
- Worked on highly complex claims, from initial notice through to claim resolution, including any potential recovery
- Successfully managed insurance claims cases running for over a year period
- Provides technical expertise in the development of benefit claims/applications using policies to address and resolve complex issues relating to the Benefits Claims Process
- Provide organization, direction and staffing for all assigned service calls and case load assignments to ensure they process all claims under policies and procedures
- Responsible for the administrative functions and supervision of the service quality for post-service calls and case- loads assigned to a team of Benefit Claims Specialists
- Monitor calls and audit case files daily to ensure the proper target resolution is identified and that, if possible, the case is closed at or near the target resolution
- Make corrective action specific to the local department cases and deficiencies observed and summarized on cases on quarterly reports
- Promoted to Data Entry Analyst Supervisor.
- Resolved customer issues with knowledgeable service and utmost professionalism.
- Reviewed documents for accuracy and completeness.
Quality Assurance Analyst
Department of Veteran Affairs
03.2016 - 09.2017
- Support the Department of Veteran Affairs on various quality analysis efforts
- Review, analyze and organize various data to assist stakeholders streamline their processes
- Managing Veterans Dependency Claims Project including planning, directing and coordinating cross functional team activities to implement project deliverables and distribute workload within the team and ensures the work assignments of employees in the team are carried out
- Directs and coordinates team activities including, organizing, scheduling, and reporting on all elements of a project/contract, to include holding progress meetings where agendas, minutes, and action lists are prepared
- Manage data that support performance improvement activities
- Applying critical thinking skills to solving complex problems and creating a narrative with data
- Identify patterns with data and collaborate across other departments to better understand policies/procedures
- Create taskers, memos, for Chief Officer and government workforce
- Review works of team member's members at various stages of completion into assure compliance with federal, Veterans Affairs and Veteran Benefit Administration Handbook Standard Operation Procedures (SPO).
Claims Processor Supervisor
Department of Veteran Affairs
03.2015 - 03.2016
- Assisted in creating early childhood lesson plans tailored to each child's specific needs, facilitated practical learning opportunities for children ages 3-5, and encouraged children and adult to participate in interactive activities
- Helped build language and literacy skills for children and coached other AmeriCorps member on how to effectively interact with the kids
- Planned and organized individual and group activities monitored progress and address their needs accordingly
- Maintained a safe learning and working environments for all children and staff, established and maintained professional relationships with internal and external stakeholders, and parents
- Dedicated over 450 service hours for Jumpstart early education program, serving preschool children in low-income neighborhoods
- Lead interactive activities that guided participants to develop the language and literacy skills they need to be ready for kindergarten.
Education
Associate of Arts - Fashion Merchandising
University of District of Columbia
05-2014
Skills
- Documentation management
- Load planning
- DOT compliance
- Incident reporting
- Road safety
- Multitasking and prioritizing
- Attention to detail
- Team collaboration
- Employee training
- Passenger safety
- Teamwork and collaboration
- Customer service
Certification
Lean Six Sigma Certification
Timeline
Transportation Specialist
Department of Transportation
09.2023 - Current
Business Analyst Consultant (Contractor)
Department Of Transportation
12.2021 - 09.2023
Consultant
Department Of Defense
11.2021 - 04.2022
Contractor Loan Assistant Specialist
Pernix/Highlight Consulting
05.2020 - 06.2021
Quality Assurance Analyst
Department of Veteran Affairs
03.2016 - 09.2017
Claims Processor Supervisor
Department of Veteran Affairs
03.2015 - 03.2016
Associate of Arts - Fashion Merchandising
University of District of Columbia
Similar Profiles
Michael PalfyMichael Palfy
Hot 3 at Department of TransportationHot 3 at Department of Transportation
Lateefah B. BushLateefah B. Bush
NA at Department of TransportationNA at Department of Transportation
Ashley TuckerAshley Tucker
Program Coordinator at Department of TransportationProgram Coordinator at Department of Transportation
Brandon GoehringBrandon Goehring
Student Helper I at Department of TransportationStudent Helper I at Department of Transportation
Victoria HawkinsVictoria Hawkins
Records Management Specialist at Blackfish FederalRecords Management Specialist at Blackfish Federal