Harry Zekkas
Astoria,NY
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Department of Transportation
04.2025 - Current
- Provided technical support to end-users via phone and email, resolving issues efficiently.
- Assisted in troubleshooting hardware and software problems, ensuring minimal downtime.
- Provide desktop support across the five boroughs, ensuring all systems are functioning properly at various DOT locations.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
- Documented user interactions and solutions in ticketing system for future reference.
- Guided users through basic IT processes, improving overall tech literacy within the organization.
Youth Worker
Hanac Youth Services
New York, New York
09.2021 - 03.2025
- Assisted in creating educational programs tailored to Cyber and Tech related fields which yielded a 25% increase in youth overall attendance and enrolment in the program.
- Facilitated youth engagement activities, promoting teamwork and social skills development for over 50 attending youth.
- Supported individual case management by documenting progress and identifying needs.
- Monitored group dynamics, ensuring a safe and inclusive environment for participants.
Education
BBA - Computer Information Systems, Information Risk Management and Cybersecurity
Baruch College/CUNY, Zicklin School of Business
New York, NY09.2024
Skills
- Coding Languages: Python, C
- Tools and Methodologies: Wireshark, Networking, Linux, Thonny, Lucid Chart, Calendly
- Office Tools: Microsoft Office (Word, Excel, PowerPoint)
- Languages: Complete fluidity in Greek/English
- Software installation
- Application support
- Printer setup
- VPN configuration
- Hardware repair
- Security protocols
LEADERSHIP & ACTIVITIES
- Baruch Association for Information Systems
- Vice President May 2023- Jan 2024
- Assist with organizing club activities within CUNY Baruch College, comprised of more than 4,000 students, including student-led teaching workshops in professional development: software development, data analytics, and cybersecurity.
- Coordinated and facilitated engaging Capture The Flag events as part of AIS, ensuring smooth logistics and a memorable experience for participants.
- Optimized internal communication by implementing project management processes through the utilization of Click Up.
- Always available to help club members with any questions or concerns about club activities and workshops.
- Assist with managing the initiation, plan, and execution phases of 20+ club events per academic semester including weekly stand-up meetings.
- Associate of Cybersecurity Sep 2022- May 2023
- Helped organize and lead club workshops relating to cybersecurity alongside other associates and directors.
- Always available to help assist members of the club with any questions or concerns relating to club activities and workshops.
Certification
- TryHackMe: SOC Level 1 Certification
- Ranked Top 5% with over 100 hands-on lab hours
- Coursera: IBM Cybersecurity Analyst, Google IT Support
Timeline
IT Help Desk Technician
Department of Transportation
04.2025 - Current
Youth Worker
Hanac Youth Services
09.2021 - 03.2025
BBA - Computer Information Systems, Information Risk Management and Cybersecurity
Baruch College/CUNY, Zicklin School of Business
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