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LaTisha Smith
Valley,USA
Summary
Dynamic professional with extensive experience in customer service and operations. Proven expertise in effective communication, customer support, and problem-solving in fast-paced environments. Committed to enhancing customer satisfaction and operational efficiency while providing accurate information and assistance to clients.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Food Production Line Associate
Soules Kitchen
Valley, AL
04.2025 - 07.2026
- Monitored and operated high-speed poultry processing lines, conducting quality and safety inspections to ensure adherence to HACCP, GMP, and sanitation standards
- Ensured compliance with food safety regulations, maintaining high product quality throughout production processes
- Collaborated with team members to optimize production flow and enforce safety protocols
Customer Service Associate
Circle K
Valley, AL
04.2023 - 04.2025
- Delivered excellent customer service by assisting guests with inquiries and resolving issues swiftly, enhancing overall satisfaction
- Managed fuel and store sales transactions to ensure accuracy and efficiency, supporting overall customer experience
- Managed cash registers and conducted precise cash handling and safe drops, upholding financial integrity
- Led shifts independently, ensuring efficient store operations and maintaining cleanliness for a welcoming environment
Fresh Produce Associate
Walmart
Valley, AL
08.2022 - 11.2022
- Stocked fresh produce shelves with quality fruits and vegetables.
- Managed inventory of salads, fruits, and produce items to ensure availability during shifts.
- Maintained cleanliness and organization in the produce department.
- Cleaned produce room after spills and incidents to uphold safety standards.
- Assisted customers with product selection and answered inquiries.
Quality Assurance
John Soules Foods
Valley, AL
02.2022 - 08.2022
- Managed plant-level quality and food safety systems, including HACCP, GMPs, SSOP programs, and product specifications, ensuring compliance and enhancing overall safety standards
- Conducted thorough inspections and audits, ensuring product integrity and adherence to safety standards
- Collaborated with production teams to resolve quality issues and implement corrective actions, improving product consistency
Cost Accounting Coordinator
John Soules Foods
Valley, AL
08.2021 - 02.2022
- Analyzed production data to identify cost-saving opportunities and enhance financial accuracy
- Analyzed production data to identify cost-saving opportunities, enhancing financial accuracy
- Collaborated with cross-functional teams to streamline accounting processes and improve reporting efficiency
Material Control Lead
Honeywell Intelligrated
Lockbourne, OH
07.2020 - 02.2021
- Managed assembly line work orders, operated forklifts, and oversaw shipping/receiving dock operations
- Executed daily operational tasks to streamline workflow.
- Proposed innovative ideas and solutions to improve team effectiveness.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Lead Quality Auditor
Bell Incorporated
Columbus, OH
02.2018 - 04.2020
- Performed hourly audits at machine centers, verifying adherence to customer specifications and process checklists to ensure consistent quality control
- Conducted detailed audits and inspections of food packaging cartons, identifying defects like glue lines, color variation, and board issues to uphold product quality
- Collaborated with production teams to uphold high-quality standards, addressing and resolving issues promptly to minimize production disruptions
Feeder packer/Inspector
Letica
Lanett, Alabama
08.2017 - 02.2018
- Inspected food packaging cartons for glue adhesion and quality, ensuring compliance with shipping standards. Checked for sticking, color variances, cuts, rips, tears, and defects, maintaining quality assurance in loads. Verified paperwork accuracy before shipping, supporting timely and correct dispatch.
- Operated feeder equipment to ensure timely material delivery.
- Monitored production line for quality and consistency.
- Coordinated with team members to streamline workflow processes.
Quality Inspector
Ajin USA
Cusseta, AL
06.2016 - 06.2017
- Inspected products for compliance with quality standards and specifications.
- Inspected quality of automobile parts for KIA and Hyundai, identifying defects to ensure compliance with quality standards, Scanned and applied shipping labels, verifying accuracy to streamline shipment process.
- Conducted audits of production processes to ensure adherence to guidelines.
- Utilized measurement tools to assess product dimensions and tolerances.
Quality Inspector
Touchstone Precision
Auburn, AL
04.2016 - 05.2016
- Inspected finished products for adherence to quality and compliance standards, maintaining product integrity.
- Inspected prongs of automobile insert pieces for defects, ensuring quality before shipment.
- Conducted regular audits of production processes and documentation.
- Monitored equipment performance to guarantee optimal functionality and reliability.
Quality Edge Code Inspector
Safa LLC
LaGrange, GA
04.2015 - 02.2016
- Inspected various car brake pads and operated machine to apply edge code, ensuring compliance with quality standards.
- Inspected products for quality compliance according to company standards.
- Conducted thorough evaluations of materials and processes during production.
- Documented findings and reported discrepancies to management promptly.
R Cone Operator
InterfaceFLOR
West Point, GA
03.2015 - 07.2015
- Operated R-Cone machine, loading yarn by color and name onto creel for efficient processing onto cones.
- Operated machinery to produce high-quality flooring products efficiently.
- Monitored production lines for consistency and quality control standards.
- Maintained equipment through regular inspections and basic repairs.
Scheduling Specialist
Intercall Conferencing
West Point, GA
12.2004 - 01.2015
- Coordinated all conference calls, resulting in a 95% on-time completion rate, ensuring efficient communication and collaboration.
- Scheduled daily call duties, breaks, and lunches, managing all schedule updates to maintain smooth operations and enhance productivity across the organization.
- Monitored phone lines for technical issues, routing calls effectively to improve call quality and increase successful connections.
Lead Cashier/Team Leader
Krystal's
Valley, AL
05.2001 - 12.2004
- Streamlined cash handling procedures with team, achieving 100% accuracy and adherence to company policies, fostering customer trust.
- Oversaw cash drawer management for overages and shortages, ensuring 100% accuracy and compliance with company policies.
- Led crew of five employees, reducing customer wait times and enhancing customer satisfaction.
Customer Service Representative
Afni Call Center
Opelika, AL
03.2001 - 04.2001
- Handled 40 customer inquiries daily, enhancing customer satisfaction and retention for Verizon Wireless through third-party Afni Corporation.
- Resolved issues through effective communication and problem-solving skills.
- Provided assistance to customers regarding inquiries and product information.
- Utilized call center software to track customer interactions and feedback.
Material Handler
Letica Corporation
Lanett, AL
07.1999 - 02.2001
- Operated forklifts to transport materials within warehouse efficiently.
- Loaded and unloaded shipments following safety protocols consistently.
- Tested and stacked 10-12 defect-free pails high per product description for efficient palletization and timely deliveries.
- Labeled and processed buckets/pails daily through heated machine to enhance production workflow.
- Organized inventory in storage areas to streamline access and retrieval. in designated storage areas for easy access.
Material Handler
Johnston Industries
Lanett, AL
05.1997 - 08.1998
- Operated forklifts to transport materials and products within the warehouse.
- Loaded and unloaded shipments, ensuring proper handling of all items.
- Inspected incoming materials for quality and compliance with specifications.
- Dispatched materials to packing and shipping, ensuring on-time delivery and fostering strong client relationships.
- Inspected cloth for defects using an inspection machine, cut fabric, and labeled for specific companies to ensure accuracy in orders.
Education
GED - General Education
Kennedy King Learning Center
Chicago05-1999
Skills
- Effective communication
- Attention to detail
- Problem-solving
- Team collaboration
- Adaptability
- Customer support
- Data entry
- Quality assurance
- Food safety compliance
- Inventory management
Certification
- Driver's License
- Forklift Certification
Timeline
Food Production Line Associate
Soules Kitchen
04.2025 - 07.2026
Customer Service Associate
Circle K
04.2023 - 04.2025
Fresh Produce Associate
Walmart
08.2022 - 11.2022
Quality Assurance
John Soules Foods
02.2022 - 08.2022
Cost Accounting Coordinator
John Soules Foods
08.2021 - 02.2022
Material Control Lead
Honeywell Intelligrated
07.2020 - 02.2021
Lead Quality Auditor
Bell Incorporated
02.2018 - 04.2020
Feeder packer/Inspector
Letica
08.2017 - 02.2018
Quality Inspector
Ajin USA
06.2016 - 06.2017
Quality Inspector
Touchstone Precision
04.2016 - 05.2016
Quality Edge Code Inspector
Safa LLC
04.2015 - 02.2016
R Cone Operator
InterfaceFLOR
03.2015 - 07.2015
Scheduling Specialist
Intercall Conferencing
12.2004 - 01.2015
Lead Cashier/Team Leader
Krystal's
05.2001 - 12.2004
Customer Service Representative
Afni Call Center
03.2001 - 04.2001
Material Handler
Letica Corporation
07.1999 - 02.2001
Material Handler
Johnston Industries
05.1997 - 08.1998
GED - General Education
Kennedy King Learning Center