LaTiya Brewer
5155 Georgia Street Apt 10,IN
Summary
Dedicated and detail-oriented Medical Assistant with a completed Associate’s Degree at Ivy Tech Community College. Skilled in patient care, communication, and medical office procedures. Seeking to leverage clinical training and strong organizational abilities to contribute to a patient-focused healthcare team. Known for reliability, professionalism, and a strong work ethic.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PLS Check Cashers
Merrillville, IN
2023 - Current
- Assisted customers with check cashing and financial transactions, ensuring compliance with company policies
- Responded to customer inquiries efficiently, providing accurate information and resolving issues promptly
- Processed customer documentation accurately, maintaining attention to detail in all transactions
- Collaborated with team members to streamline service processes, enhancing overall customer satisfaction
- Trained new staff on operational procedures and best practices for effective customer service delivery
- Handled cash transactions responsibly, adhering to security protocols during each interaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Assistant Intern
Community Healthcare Family Practice
Highland, IN
01.2019 - 12.2020
- Recorded patients’ vital signs accurately
- Administered vaccines under supervision
- Communicated test results to patients over the phone
- Assisted with breathing treatments and general patient care
Education
Associate of Applied Science - Medical Assisting
Ivy Tech Community College
05.2020
Skills
Utilized Epic electronic health record (EHR) system to streamline clinical workflows and improve patient care efficiency
Implemented structured scheduling techniques to enhance workflow efficiency
Utilized strong communication skills to enhance team interactions and project outcomes
Performed fast and accurate typing to support documentation processes
Fostered a supportive team environment through consistent dependability and cooperation
Certification
Certified phlebotomy technician
Technical certificate in medical assisting
Certificate in medical office administration
Timeline
Medical Assistant Intern
Community Healthcare Family Practice
01.2019 - 12.2020
Associate of Applied Science - Medical Assisting
Ivy Tech Community College
Customer Service Representative
PLS Check Cashers
2023 - Current