Latiyyah Pearson
Dothan,Alabama
Summary
Quality-focused Experienced professional with over 15 years of customer experience. Excels at resolving complex customer inquiries, building strong relationships, and consistently delivering exceptional service to maintain high customer satisfaction. Prioritizes customer needs across multiple communication channels. Well-prepared for any role with a strong focus on team collaboration and achieving results. Highly regarded for skills in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, seamlessly adapting to changing needs. Consistently creates a positive and supportive environment throughout career.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Roots Management Group
Dothan, Alabama
05.2023 - Current
- Coordinate and schedule routine property inspections, as well as arrange necessary repairs.
- Prepared detailed budgets and financial reports for properties.
- Implement effective procedures for the regular collection of monthly lot and home rental payments.
- Manage maintenance schedules for residential properties.
- Oversee operations for a combined total of 200 homes between two mobile home communities.
- Create monthly resident events.
- Developed marketing strategies to attract new tenants.
- Coordinated move-ins/outs while minimizing vacancy loss.
- Supervised on-site staff and contractors for efficient operations.
- Negotiate contracts with vendors and service providers.
- Addressed resident concerns promptly and professionally.
- Provided excellent phone support by attentively addressing incoming calls, demonstrating exceptional communication skills through active listening and skilled questioning, resulting in effective problem resolution.
Property Manager
Dasmen Residential
Dothan, Alabama
03.2021 - 12.2022
- Successful management of 184 units with the assistance of one leasing consultant and a dedicated team of three maintenance workers and a groundsman.
- Delegated duties to employees based on skillset.
- Supervised construction projects, ensuring timely completion and budget adherence.
- Trained new hires in safety regulations and company procedures.
- Monitored inventory levels and ordered materials as needed for projects.
- Organized and executed monthly resident events while also conducting outreach marketing efforts.
Assistant Community Director
The Park At Ashburn
Dothan, AL
12.2019 - 03.2021
- Enhanced understanding of Blue Magma Residential's portfolio
- Advertised vacancies to attract tenants
- Generated detailed reports by gathering data
- Maintained financial records for property operations
- Enforced occupancy policies and procedures by confronting violators.
- Scheduled maintenance and repairs, regularly inspects property to ensure it is in good working order, quickly resolves emergency maintenance issues.
- Managed financial transactions efficiently
- Blue Magma Residential
Server
Southern Social
Dothan, AL
01.2016 - 06.2018
- Built customer and employee loyalty by implementing effective operational strategies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests, suggesting menu items, and preparing specialty drinks according to corporate specifications.
- Fostered repeat business and a clientele of regular bar patrons.
- Stocked, cleaned, and maintained all customer areas in a clean, safe, and pleasant manner.
Sales Associate
Verizon Wireless
Dothan, Alabama
11.2006 - 01.2016
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Consistently achieved monthly sales KPI's and goals.
- Managed both incoming and outgoing calls efficiently.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Specialist
Spectrum
Dothan, Alabama
06.2018 - 2019
- Built strong relationships with key accounts through regular visits and follow-ups.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Provided assistance with daily business operations, including handling deposits and overseeing inventory management.
- Implemented effective resolutions for customers with billing technical and account challenges
- Met and evaluated monthly sales objectives
Education
Associate of Applied Science - Health Science
South University
Savannah, GA04-2014
Skills
- Staff Management- Overseeing in and outside staff
- Microsoft Excel- To collect data for monthly reports
- Contract Negotiation
- Compliance Monitoring
- Database Management
- Microsoft Office- Creating documents
Accomplishments
Sales 100 Club 100% Closing rate
Rockstar attitude award in 2021
The Closer award in 2022
Certification
- Phlebotomy/EKG 2017
- Notary Public
Timeline
Property Manager
Roots Management Group
05.2023 - Current
Property Manager
Dasmen Residential
03.2021 - 12.2022
Assistant Community Director
The Park At Ashburn
12.2019 - 03.2021
Sales Specialist
Spectrum
06.2018 - 2019
Server
Southern Social
01.2016 - 06.2018
Sales Associate
Verizon Wireless
11.2006 - 01.2016
Associate of Applied Science - Health Science
South University
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