
Proven leader in property and business management, adept at driving occupancy rates and team performance to new heights. At Fedco Floor Services I spearheaded initiatives that significantly enhanced tenant satisfaction and financial health. Skilled in vendor management and customer relations, my strategic approach consistently delivers growth and operational excellence. Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
In my role as a Property Manager, I am responsible for the comprehensive management of residential properties, ensuring the smooth operation and profitability of the properties under my care. My key responsibilities include:
-Leasing Management: Oversee the leasing of apartments, ensuring high occupancy rates and tenant satisfaction.
-Maintenance Oversight: Manage a team of maintenance staff, ensuring that all properties are well-maintained and that repairs are carried out promptly and effectively.
- Financial Management: Handle accounts receivable and accounts payable, maintaining accurate financial records and ensuring timely payments.
- Work Order Management: Oversee the processing and completion of work orders, ensuring that tenant requests and property needs are addressed efficiently.
- Vendor Coordination: Manage relationships with vendors, overseeing all external work on the properties to ensure quality and timely completion.
- Tenant and Staff Relations: Hire and manage a team, fostering a positive work environment and ensuring high levels of service for tenants.
- Property Portfolio Management: Successfully manage over 200 rental units, ensuring consistent occupancy, tenant retention, and overall property profitability.
My expertise in property management is rooted in a strong commitment to maintaining high standards in both tenant relations and property maintenance, contributing to the long-term success of the properties I manage.
As the General Manager, I oversee all aspects of business operations, with a particular focus on financial management, team leadership, and customer satisfaction in the flooring industry. My key responsibilities include:
-Financial Management: Handle accounts receivable and accounts payable, ensuring accurate and timely financial processes.
-Team Leadership: Manage and lead a diverse team, including office staff, installers, carpet cleaners, and the sales team. This involves hiring, training, and ongoing development to ensure high performance across all departments.
- Customer Relations:Resolve customer issues and complaints efficiently, maintaining high levels of customer satisfaction.
- Operations Oversight: Oversee all service operations, including inventory management, routing, and coordination of installations and carpet cleaning services.
- Sales Support: Provide sales support by assisting with quotes, training sales reps, and ensuring the sales team is equipped to meet and exceed targets.
- Business Growth:Successfully grew the company every year during my tenure by implementing effective strategies and fostering a collaborative work environment.
- Comprehensive Management:Oversee every aspect of the business, ensuring smooth operations, high-quality service delivery, and continuous growth.
As a College Recruiter, I was responsible for engaging with high school juniors and seniors, encouraging them to tour and ultimately enroll in the college. My primary duties included:
- Cold Calling: Conducted outreach to prospective students through cold calling, effectively communicating the benefits of attending the college.
- Lead Generation: Successfully generated interest and scheduled campus tours, consistently meeting or exceeding monthly recruitment goals.
- Performance Excellence: For the two years in this role, I achieved every monthly goal and incentive, contributing significantly to the college's enrollment growth.
My success as a recruiter was driven by strong communication skills, persistence, and a passion for helping students find the right educational path.