Latoia Bruce
Greenfield,MA
Summary
With eight years of experience in healthcare and a strong foundation in customer service, I’ve developed the communication skills, professionalism, and reliability needed to excel in any role presented to me. I find genuine fulfillment in helping others, and I believe my background prepares me well to support both customers and the Pharmacy team.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Prime Home Health Care
01.2019 - 12.2019
- Supported mobility transfers, ambulation, and safe use of assistive devices.
- Maintained clean, organized living spaces through light housekeeping and laundry tasks.
- Documented care services and client observations in home health records.
Home Health Aide
Elizabeth’s Home Health Care
01.2012 - 12.2012
- Assisted clients with bathing, grooming, dressing, and other daily living activities.
- Monitored vital signs and reported health changes to nursing staff promptly.
- Administered medication reminders and tracked adherence with accuracy.
- Prepared meals and followed individualized care plans to support client needs.
Home Health Aide
Allen Health Care Services
01.2010 - 12.2011
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
High School Diploma -
The High School of Commerce
Springfield, MA01-2002
Pharmacy Technician Trainee License - Pharmacy Technician Trainee License
Greenfield, MA01-2026
Workplace Readiness Training Program - undefined
Holyoke Community & Springfield Technical Community College
Springfield, MA01-2016
Some credits - undefined
American International College
Springfield, MA01-2004
Skills
- Unit conversion
- Medication dosage calculation
- Medication preparation
- Sterile product preparation
- Non-sterile product preparation
- Brand and generic drug knowledge
- Drug classification knowledge
- Medication storage rules
- HIPAA compliance
- Safety protocols
- Customer service
- Active listening
- Customer empathy
- De-escalation
- Maintaining calm and positive communication
- Patient care
- Nutrition planning
- Hygiene support
- Light housekeeping
- Care plan coordination
Timeline
Home Health Aide
Prime Home Health Care
01.2019 - 12.2019
Home Health Aide
Elizabeth’s Home Health Care
01.2012 - 12.2012
Home Health Aide
Allen Health Care Services
01.2010 - 12.2011
Some credits - undefined
American International College
Workplace Readiness Training Program - undefined
Holyoke Community & Springfield Technical Community College
Pharmacy Technician Trainee License - Pharmacy Technician Trainee License
High School Diploma -
The High School of Commerce