Latoma Wooten
Miami,FL
Summary
Driven professional with a track record of enhancing operational efficiency and customer satisfaction at the City of Miami Florida. Excelled in roles requiring data entry proficiency and exceptional customer service, leading to increased loyalty and repeat business. A dedicated team player, known for a positive attitude and resourceful problem-solving, significantly improved safety measures and streamlined processes. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Marina Aide
City of Miami Florida
02.2023 - Current
- Streamlined dock operations for increased efficiency and improved safety measures.
- Conducted regular safety inspections of docks, equipment, and vessels to minimize risks and enhance overall security.
- Promoted excellent customer relations through courteous interactions both on-the-phone and face-to-face conversations.
PSE Clerk
USPS
11.2022 - 12.2023
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
Customer Service Representative
Walmart
08.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Food Service Worker
Barry University
09.2019 - 03.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Customer Service Representative
Publix Grocery Store
02.2015 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
St. Croix Adult Education
St.Croix USVI04.2009
Skills
- Data entry proficiency
- Dedicated Team Player
- Resourceful
- Positive Attitude
- Valid Driver's License
- Customer Service
Timeline
Marina Aide
City of Miami Florida
02.2023 - Current
PSE Clerk
USPS
11.2022 - 12.2023
Customer Service Representative
Walmart
08.2020 - 01.2023
Food Service Worker
Barry University
09.2019 - 03.2020
Customer Service Representative
Publix Grocery Store
02.2015 - 08.2019
High School Diploma -
St. Croix Adult Education
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