Latonia Carraher

• Greeted customers and answered any questions they had about the store's products and services.
• Followed company security procedures for handling large sums of money.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Issued receipts, refunds, credits or change due to customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Resolved customer complaints professionally in accordance with company policy.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Conducted price checks for special orders or discounts as requested by customers.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Accepted cash and credit card payments, issued receipts and provided change.
• Verified customer age requirement for alcohol or tobacco purchases.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped with purchases and signed customers up for rewards program.
• Collected payments and provided accurate change.
• Discounted purchases by scanning and redeeming coupons.
• Used suggestive selling techniques to promote add-on sales.
• Helped customers find specific products, answered questions, and offered product advice.
• Processed sales transactions to prevent long customer wait times.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Worked closely with front-end staff to assist customers.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Answered customer questions and provided store information.
• Greeted customers promptly and responded to questions.
• Welcomed customers, offering assistance to help find store items.
• Processed customer payments quickly and returned exact change and receipts.
• Maintained work area and kept cash drawer organized.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Scanned items and checked pricing on cash register for accuracy.
• Checked personal identifications during alcohol and tobacco sales.

I check customers in. I do the register. I do morning paperwork. I checked rooms and help clean if need be.

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Greeted customers warmly and made them feel welcome.
• Responded to customer inquiries via phone, email, and in person.
• Assisted with preparing reports, presentations and other documents as requested by management staff.
• Updated customer information in databases regularly to ensure accuracy of records.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Handled sensitive information in a confidential manner.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Responded to inquiries and room requests made online, by phone, and via email.
• Input customer data into reservation systems and updated to reflect room changes.
• Maintained a clean and organized reception area to uphold company image.
• Greeted visitors to provide information and direct to appropriate personnel.
• Greeted customers, answered general questions and directed to appropriate locations.
• Greeted visitors entering establishment to determine nature and purpose of visit.

• Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
• Identified training needs to improve customer service quality.
• Implemented processes to ensure accurate and efficient order fulfillment.
• Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
• Generated daily, weekly and monthly reports on key performance indicators.
• Analyzed data to identify opportunities for improvement in service delivery.
• Maintained records of all customer interactions and transactions.
• Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
• Managed the recruitment process of new customer service personnel.
• Monitored customer service performance against established standards.
• Trained new employees on company policies, procedures and practices related to customer service roles.
• Developed strategies for resolving conflicts between customers or between customers and staff members.
• Analyzed customer feedback data to identify trends and opportunities for improvement.
• Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
• Resolved escalated customer issues in a timely manner.
• Assisted customers with inquiries, complaints and feedback.
• Maintained accurate records of customer interactions and transactions.
• Monitored documentation procedures to maintain consistent policies and current records.
• Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Monitored phone calls to provide feedback and coaching.
• Evaluated employee job performance and motivated staff to improve productivity.
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Trained many customer service employees in proper procedures and successful call management techniques.
• Trained new employees on company policies, procedures, techniques and customer service standards.
• Worked with sales teams to understand processes and enhance after-sales support.
• Consulted with customers regarding needs and addressed concerns.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Conducted training and offered staff development opportunities to decrease process lags.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Interviewed, hired and trained staff to meet company objectives.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.