Latonia Davis
Gray,KY
Summary
Detail-oriented data entry clerk with extensive experience in customer service and claims processing. Recognized for maintaining high accuracy in data entry tasks and delivering exceptional client satisfaction, and customer service. Strong skills in organization, team collaboration, and goal orientation enhance workflow management and ensure timely issue resolution.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Exela Technologies
London, US
02.2016 - 07.2024
- Verified information for completeness, ensuring accuracy in claims processing.
- Enhanced quality by sustaining concentration during repetitive tasks.
- Fulfilling daily turnaround expectations through prompt email management.
- Adapted to increased workload demands by working overtime.
CSR - Customer Service Representative
GDIT
Corbin, US
10.2015 - 01.2016
- Addressed Marketplace issues efficiently, providing detailed support to callers.
- Ensured accuracy and efficiency in completing insurance applications.
- Maintained a patient and professional demeanor with clients.
- Guided callers to compare plans and select optimal options.
CSR - Customer Service Representative
Xerox
London, US
02.2015 - 09.2015
- Managed calls professionally, addressing Department of Labor concerns.
- Informed patients of claim status, promoting transparency.
- Coordinated application processes with healthcare providers effectively.
- Resolved issues requiring supervisor assistance promptly.
Education
Some College (No Degree) - Elementary Education
Union College
Barbourville, KYSkills
- Data entry accuracy
- Typing proficiency
- Microsoft Office Suite
- Customer service excellence
- Multitasking and organization
- Team collaboration
- Performance-oriented
- Claims processing
- Email management
- Problem solving
Timeline
Data Entry Clerk
Exela Technologies
02.2016 - 07.2024
CSR - Customer Service Representative
GDIT
10.2015 - 01.2016
CSR - Customer Service Representative
Xerox
02.2015 - 09.2015
Some College (No Degree) - Elementary Education
Union College