JAZZMAR WARFIELD
Ascension Texas Cardiovascular
Liberty Hill,TX
24
years of professional experience
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Work History
Data Entry Clerk
4 Years 3 Months- Reviewing tax returns and other documents for specific requirements necessary for processing.
- Reviewed and coded Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria.
- Reviewed filed material for ongoing programs and special projects to determine consolidation or classification needs.
- Preparing and maintaining regular production, inventory reports, and attendance records using established formats and sources of data applicable to the program, functional, or organizational reporting requirements.
- Monitored work statuses and inventory records to ensure accurate tracking and reporting.
- Reviewing documents for detailed requirements necessary for processing. Process the current year and/or prior year individual and/or business returns, and other related documents.
- Identify and review the remittance for specific requirements necessary for processing. Processing prior and current year returns for any missing, incorrect, and unrecognizable data, and taking steps to resolve errors. Records on document transmittals and uploads on the Accounting SharePoint.
- Reviewed, sorted, and logged inventory of W/7s, 1040s, CP566s, undeliverables, correspondences, and various other forms into Real Time System (RTS) for further processing, achieving a 14.5% increase in accuracy and a 30% increase in batching from the previous week.
- Verified envelopes of original CCIA documents after Tax Examiner certification of taxpayer’s Personally Identifiable Information (PII) to ensure proper validation and matching, securing the safety and privacy of taxpayer PII before sealing documents for return.
- Strip down the completed carts, and break them into detailed sorts for different departments. Correcting errors that are found by the clerks, making sure that work is being moved for the TEs and QRs, and sorting the carts in the proper order for ease of retrieval. Filled in for various roles and performed specialized tasks as required to support team operations. Make sure the TE correction and mail are routed to the correct mailbox, and ensure the count is accurate.
- In completing the Cycle Control Unit (CCU), the received carts are broken down and prepared for the File Department, or the ITIN Suspense Wall. I was responsible for sorting and organizing all the work received in the CCU in a timely manner. Recording the volume in the CCU Volume Log as each cart is being sent out to the warehouse.
Customer Service Representative
8 Years 11 Months- Handles customer service inquiries and problems
- Perform registration and basic insurance verification, ensuring the collection of seven critical data elements necessary for proper patient identification and billing.
- Identify and update patient demographic information in Athena system
- Identify non-participating insurances or out-of-network plans; take necessary steps to inform patients and physicians regarding options.
- Managed appointment cancellations efficiently to accommodate patient needs.
- Collected insurance information and photo identification from patients during registration.
- Copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool
- Prepare documents for imaging/scanning into electronic patient
- Explains processes and forms to patient prior to securing signatures and ensures that all documents are properly signed and witnessed as required
- Copied and faxed documents to ancillary departments and physician offices to facilitate communication.
- Executed additional duties and projects as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships, encouraging repeat business and enhancing customer loyalty.
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Travel to cover other locations train new employees on site
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
EMPI TECH II
2 Years 8 Months- The EMPI Team serves 11 hospitals, and 20 + clinics in the Seton Healthcare Family, part of the Ascension Health Network
- Reconciled patient identifiers to ensure accuracy in medical records.
- Managed MPR (Mixed Patient Registration) project to enhance patient data accuracy and streamline registration processes.
- Led investigation response team for Red Flag issues (fraud, identity theft, multiple aliases) to safeguard patient information and ensure compliance.
- Directed Health Information Exchange EMPI project using IBM Initiate Inspector to improve data sharing and interoperability across healthcare systems.
- My Seton Health Patient Portal External/ Internal Client Solutions Team
- Network ROI (afterhours) for continued care
- Transcribed medical dictations for physicians during afterhours shifts.
- Assisted coding team with medical record coding for billing accuracy.
- Revenue Integrity/ DNFC Support
- Medical Record/ Data Integrity Network Solutions
- Health Informatics/ Data Analytics
Transaction Processor
9 Years 1 Month- Reviewed database entries to verify regulatory compliance.
- Identified fraudulent transactions, protecting company assets and maintaining client trust.
- Managed multiple priorities effectively, meeting deadlines for various tasks associated with transaction processing responsibilities.
- Processed daily transactions, ensuring accuracy and compliance with established workflow procedures.
- Reviewed source documents to verify data integrity and resolve discrepancies before completion.
- Entered customer and account information into processing systems with consistent attention to detail.
- Monitored transaction queues and prioritized work to meet service-level expectations.
- Researched incomplete records and corrected errors using internal databases and case notes.
- Communicated with team members to clarify exceptions and support timely transaction resolution.
- Reconciled processed items against system records to maintain accurate account status.
- Applied quality checks to identify processing issues and reduce rework across assigned tasks.
- Established strong relationships with other departments involved in the transaction cycle, fostering effective communication and collaboration.
- Contributed to a positive work environment by actively participating in team meetings and providing constructive feedback for process improvements.
- Improved turnaround time for complex transactions by implementing more efficient tracking systems.
- Increased efficiency by streamlining transaction processing procedures.
- Handled escalations from customers or team members efficiently, finding solutions that maintained both client satisfaction and operational integrity.
- Reduced errors in transactions through diligent verification and data entry tasks.
- Maintained strict adherence to confidentiality guidelines while handling sensitive financial information.
- Maintained high levels of customer satisfaction with timely and accurate transaction processing.
Technical Support Representative
1 Year 11 Months- Served as the first point of contact for incoming technical service calls and emails.
- Identified upselling opportunities for technical products and services, enhancing revenue from existing accounts.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Used remote login tools to assist clients with technical and product questions.
- Reviewed support cases for technical accuracy and pinpointed process improvements.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Troubleshot hardware issues and coordinated with service providers to facilitate repairs for end users.
Customer Service Associate
1 Year 2 Months- Performed needs analysis and presented options based on findings to help customers make decisions.
- Prioritized tasks and activities to meet strict timeframes and deadlines.
- Trained new hires on products and services, best practices, and protocols to enhance onboarding experience.
- Organized client contracts, records and reports to strengthen traceability.
- Followed policies and procedures to meet or exceed established performance requirements.
- Managed projects on time and within budget to effectively resolve complex issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Medical Billing And Coding - Business
Associate of Arts - Business
Skills
Good communication and interpersonal skills
Attention to detail with good time management skills
Data processing techniques
Knowledge of major computer applications like
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Lotus Notes
AS/400
SAP
STNET
ADAPT
K8 Kerridge
Exchequer
Typing accuracy
Organizational multitasking
Customer service excellence
Data entry accuracy
Performance excellence
Data Entry and Maintenance
Office management
Records maintenance
Database Administration
Spreadsheets
Reports
Document management
Calendaring
Front desk operations
Executive Support
Inventory tracking
Microsoft Word
MS Excel
MS PowerPoint MS Outlook
MS Access
MS Project
MS Publisher
FileMaker Pro
Windows
Payment processing
Report creation
Report development
Data entry systems
References
References available upon request.
Timeline
Data Entry Clerk
Internal Revenue Service, IRS
07.2022 - CurrentRead More
Customer Service Representative
Ascension Texas Cardiovascular
11.2017 - CurrentRead More
EMPI TECH II
SETON HOSPITAL
03.2015 - 11.2017Read More
Transaction Processor
ACS
02.2006 - 03.2015Read More
Technical Support Representative
Harte-Hanks CRM Services
04.2004 - 03.2006Read More
Customer Service Associate
Seton Medical Center Austin
02.2003 - 04.2004Read More
Ed2go
Medical Billing And Coding from Business
Read More
University of Phoenix
Associate of Arts from Business
Read More