LATONIA DAVIS

• Develop workflow processes monitored by daily audits. Implement modifications to improve overall performance metrics.
• Organize training initiatives to maintain compliance and promote professional development. Increased internal staff promotions by 33% through mentorship and implementation of leadership development plans in fiscal year 2024.
• Collaborate with onboarding to implement hire initiatives for clinicians and support staff.
• Source vendors for special project needs and negotiated contracts.
• Prepare meeting materials and provide written communication to distribute to stakeholders.
• Track and measure KPIs for revenue cycle management. Build and manage templates in Epic software to maximize revenue. Manage and maintain profit/loss statement. Utilize Business Intelligence tools to analyze operational data. Consult with Senior Leadership on business decisions relative to growth expansion initiatives.
• Research and formulate investigative reports for escalated complaints and safety incidents.
• Collaborate with Risk Management and Senior Leadership on safety investigations. Formulate final resolution and communicate research findings in formal documentation.
• Manage and monitor practice performance metric reports utilizing advanced excel formulas and interactive dashboard.
• Aggregate and analyze data related to administrative costs to prepare budgets for Senior Leadership.
• Optimize workflow collection processes for payments, AP/AR, and deposits to increase revenue.
• Manage financial budget and report statistical data from Business Intelligence system. Reported fiscal year-end 2024 expense totals 23% under budget.
• Implement strategic plans to maintain patient centered care for panel of 6,599. Increased national benchmark scores by creating coding initiatives to maximize wRVUs. Collaborate with Wellstar Diversity, Equity, and Inclusion team to develop community activities. Coordinate with committee marketing promotions for program awareness.

Patient Complaints and Resolution Representative, Marietta, GA September 2019-August 2021

• Performed as patient advocate for complex account resolution.
• Implemented billing and coding principles in research cases.
• Developed and organized resolution plans. Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in cross-functional collaboration for escalated resolutions.
• Documented fact based formal reports for Senior Leadership of escalated complaints from Office of Attorney General.
• Communicated and documented written responses to escalated patient complaints with Better Business Bureau.
• Monitored and supervised special projects. Statistical data reported from Medicare Customer Feedback internal project displayed 87% satisfactory rating of recent hospital or professionally billed services in 2020. Patient panel survey 5500 for age 65 and over.
• Conducted complaint resolution inter-department cross-training.
• Developed statistical workflow reports implementing advanced excel functions and formulas for leadership. Created data visualization and dashboards for senior leadership.
• Analyzed and tracked team performance metrics. Data-driven reports provided to Senior Leadership utilizing advanced excel formulas and pivot tables.
• Facilitated communication between patients and various departments.

• Consulted with clients to assess medical practice needs and propose optimal solutions for maximizing revenue.
• Developed organizational structure for new medical practices specializing in Obstetrics/Gynecology, Perinatology, Internal Medicine, and Cardiology.
• Implemented training initiatives and conducted EMR training.
• Developed performance appraisals to analyze practice needs and establish goals for start-up medical practices.
• Created and maintained quantitative reports utilizing advanced excel functions and formulas.

• Supervised staff at multiple office locations.
• Implemented policies and procedures, complying with OSHA and HIPAA regulations.
• Created organizational policies and procedures for maximum performance metrics.
• Performed EMR software training classes.
• Developed training initiatives for staff and providers to educate on revenue cycle processes.
• Conducted financial counseling with patients.
• Completed FMLA and disability forms for patients.
• Developed training manual for billing and coding principles to maximize revenue.
• Developed revenue recoupment projects increasing revenue by 30%.
• Completed physician credentialing and onboarding.
• Developed agenda and facilitated staff/physician meetings.
• Process staff payroll. Maintained business accounting utilizing QuickBooks.
• Served as medical practice liaison at Chamber of Commerce community meetings.
• Consulted and collaborated with healthcare experts for medical practice participation in health fairs and community events.

• Supervised staff and developed training initiatives utilizing quality metrics.
• Conducted EMR software training.
• Completed precertification for surgical procedures.
• Managed and implemented medical billing and coding practices to maximize revenue. Increased AR by 40% with development of revenue recoupment projects.
• Conducted financial counseling with patients.
• Developed and analyzed revenue quantitative reports.
• Managed physician credentialing and onboarding.
• Developed policies and procedures for effective practice management.

• Supervised staff and developed cross-functional training initiatives for performance improvement.
• Conducted precertification training for surgery scheduler.
• Researched and reprocessed claim denials. Developed strategic plan to recoup funds from aging claims. Increased revenue by 43%.
• Conducted financial counseling.
• Developed and maintained accounting, budgeting, and financial reporting.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Developed policies and procedures for effective practice management.
• Consulted with healthcare professionals and proposed strategic plans to optimize brand marketing.
• Created and implemented organizational policies and procedures.
• Maintained supply inventory and tracked utilizing quantitative reports.