Latonia Epperson
Homestead
Summary
Highly skilled IT Field Service Technician with a strong background in troubleshooting and repairing diverse IT hardware and software issues. Demonstrates solid capability in customer service and technical guidance, especially in complex situations. Proven success in maintaining high-level system performance, ensuring minimal downtime, and resolving critical technical challenges swiftly to maximize operational efficiency.
Resourceful IT Field Service Technician known for high productivity and efficient task completion. Specialize in hardware troubleshooting, network configuration, and software installation. Excel in problem-solving, communication, and time management, ensuring seamless operations and client satisfaction.
Overview
35
35
years of professional experience
2
2
years of post-secondary education
Work History
IT Field Service Technician
Verizon Communications Inc
Brooklyn
04.1989 - 12.2021
- Developed detailed documentation for each customer and client's IT environment for future reference purposes.
- Maintained inventory records of all equipment used by customers and clients.
- Provided assistance to other technicians in resolving complex technical problems encountered during service calls.
- Conducted regular maintenance checks on systems to ensure optimal performance levels are met.
- Recommended changes or enhancements that could improve the reliability of customer's IT infrastructure.
- Diagnosed hardware and software faults and resolved technical problems either remotely or on-site in a timely manner.
- Analyzed system logs and identified potential issues with computer systems.
- Participated in team meetings to discuss challenges faced during service calls and suggest solutions accordingly.
- Responded promptly to emergency requests from customers and clients when necessary.
- Installed, configured, tested, maintained, monitored and troubleshot computer systems and network equipment.
- Created user accounts, profiles and passwords in accordance with company policy.
- Collaborated closely with other departments in order to meet customer expectations.
- Performed administrative tasks such as maintaining accurate records of work performed for clients and customers.
- Maintained positive working relationship with fellow staff and management.
- Collected, analyzed and reported on data for use in operational planning.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Mail Sorter, Mail Carrier
United States Postal Service
Brooklyn
06.1987 - 09.1987
- Maintained confidentiality of sensitive material handled during job duties.
- Assisted in loading and unloading of trucks when necessary.
- Labeled containers with required information before dispatching them.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Delivered mail within the facility using carts or vehicles as required.
- Verified accuracy of addresses on letters and parcels prior to delivery.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Stocked supplies such as envelopes, labels and other materials needed for mailing operations.
- Picked up outgoing mail from designated locations in a timely manner.
- Ensured compliance with postal regulations and procedures.
- Maintained accurate records of all processed items.
- Filed documents in appropriate folders or records management systems.
- Inspected incoming mail for damage or missing pieces.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Organized parcels into appropriate size containers for transport.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Delivered packages and letters to residential customers.
Education
Associate of Arts - Human Resources/Personnel Administration
Suny Farmingdale State College
Amityville, NY 09.1984 - 08.1986
Skills
Installation and Repair
Trouble shooting
Problem solving
Organizing and implementing Cable runs for Fiber installations
Uploading and downloading data
Timeline
IT Field Service Technician
Verizon Communications Inc
04.1989 - 12.2021
Mail Sorter, Mail Carrier
United States Postal Service
06.1987 - 09.1987
Associate of Arts - Human Resources/Personnel Administration
Suny Farmingdale State College
09.1984 - 08.1986