LaTonia Williams
Hanahan,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant Program
Charleston,SC
10.2022 - 11.2022
- HIPAA Training and Release of information
- Patient Documentation, Registering Patients, Telephone Etiquette
- Completing Prescription/ Various Forms
- Medical Terminology,Approved Abbreviation and Common Drugs
- Medical Coding and Patient Check In and Check Out
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
Unit Secretary
Medical University of South Carolina
Charleston
09.2022 - 11.2022
- Handles all incoming and outgoing communications between Nurses
- Tech and Residents for each proper patients
- Responsible for accurately performing all clerical duties for the clinical unit
- Processes physicians' orders, maintains unit charts, records, supplies and equipment
- Direct line of communication between the patient care unit and support services.
- HIPAA , Scheduling Patient Appointment, Admitting Patient and
- Discharging Patient
- Oce Duties and Data entry
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient CareTech
Medical University of South Carolina
Charleston
07.2022 - 09.2022
- The Ability to Lift Patients over 200
- Understanding of basic medical terminology
- The Ability to Take blood Pressure Electronically/ Manually
- The ability to Take Blood Sugar
- Ability to Navigate EPIC System to input patient vital and behavior
- Assisting with ADLs
- Ambulating Patients to and from bedside
Teacher
Cadence Academy
Mount Pleasant
02.2021 - 02.2022
- Maintained a clean environment by changing 30+ diapers daily, potty training dozens of children, and regularly sanitizing surfaces
- Create a safe and nurturing childcare environment for up to 15 children ranging from 9 months to 3 years old collaborate with three other caregivers
- Clearly communicated and I coordinated with parents to understand each child's specific needs and desires
- Eectively interacted with infants and educated toddlers working towards specific age-appropriate milestones
- Administered meals and any medications specific to each child's dietary restrictions and/ or plans including lactose intolerance, allergy medication, and nut intolerance
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
AdministrationAssistant/Reception
College Of Charleston
Charleston
12.2019 - 01.2020
- Maintained an organized, clean, professional work space and waiting area
- Provided excellent customer service with a helpful and friendly attitude
- Provided administrative and clerical support
- Smoothly managed the day-to-day front desk operations for a busy day
- Assisted customers with a warm and professional attitude
- Handled emails, inbound calls, and outbound calls
- Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Customer Service Representative
Alorica
Charleston
08.2019 - 11.2019
- Provided excellent customer service with a helpful and friendly
- Professional attitude
- Provided administrative and clerical support
- Smoothly managed the day-to-day front desk operations for a busy day
- Document records of customer complaints and Praise of Service
- Handled emails, inbound calls, and outbound calls
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
AdministrativeSpecialist Ll / Customer Service Representative
Department Of Motor Vehicles
Charleston
12.2017 - 02.2018
- Answer customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements
- Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customers
- Provided administrative and clerical support
- Examine, accept, prepare, type and print all documents
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
Education
Certificate -
LowCountry Medical Consulting, Charleston
11.2022
Diploma -
Wando High School, Mount Pleasant
06.2015
Skills
- Collection Of Data
- Microsoft
- Medical Terminology
- Medical Records
- EPIC
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
- Data Entry Efficiency
- Organizational Competence
- Attention to Detail
- Computer Skills
Certification
- CPR/First Aid, 08/01/22
- AED, 08/01/22
- Basic Life Support (BLS), 08/01/22
Timeline
Medical Administrative Assistant Program
Charleston,SC
10.2022 - 11.2022
Unit Secretary
Medical University of South Carolina
09.2022 - 11.2022
Patient CareTech
Medical University of South Carolina
07.2022 - 09.2022
Teacher
Cadence Academy
02.2021 - 02.2022
AdministrationAssistant/Reception
College Of Charleston
12.2019 - 01.2020
Customer Service Representative
Alorica
08.2019 - 11.2019
AdministrativeSpecialist Ll / Customer Service Representative
Department Of Motor Vehicles
12.2017 - 02.2018
Certificate -
LowCountry Medical Consulting, Charleston
Diploma -
Wando High School, Mount Pleasant