Latonia Williams

• Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
• Accurately labeled vacutainer tubes with patient name, date and time of collection
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
• Assembled tourniquets, needles and blood collection devices to prepare work trays
• Obtained blood specimens by performing venipunctures and finger sticks 40 times per day
• Tracked collected specimens by initialing, dating and noting times of collection
• Organized daily work based on collection priority
• Stocked phlebotomy cart or carrier with appropriate supplies

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Worked with a range of patients to understand needs and provide service
• Maintained excellent attendance record, consistently arriving to work on time
• Resolved lab problems, improved operations and provided exceptional client support
• Increased customer satisfaction by resolving patients lab results issues. Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

• Oriented and trained new staff on proper procedures and policies
• Explained procedures to patients to reduce anxieties and increase patient cooperation
• Implemented care and efficiency improvements to support and enhance office operations
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
• Obtained client medical history, including medication information, symptoms and allergies
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
• Completed clinical procedures and gathered patient data for interpretation by physician
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
• Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
• Sanitized, restocked and organized exam rooms and medical equipment
• Maintained detailed records of test results by entering data and patient information into computer
• Collected and documented patient medical information such as blood pressure and weight
• Offered age-appropriate patient care before, during and after exams
• Taught patients about medications, procedures and care plan instructions
• Report significant information and changes in patient condition to nurse supervisor
• Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
• Tested and recorded blood glucose levels
• Prepared and administered medications to alleviate patient symptoms
• Escorted patients to examination rooms
• Measured patient pulse oximetry
• Conducted machine safety checks according to facility policy
• Monitored CLIA waived test accuracy using quality controls and accurate results

Medical Assisting program accredited by then Commission of Accreditation of Allied Health Education Programs (CAAHEP)