LaTonja Pickett

• Interview individuals to obtain key information for case planning and management.
• Develop and implement individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
• Utilize evidence-based practices ensuring optimal client outcomes
• Guide clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Direct family-centered, strengths-based, culturally competent, and individualized intakes and assessments.
• Help clients set and achieve long-term and short-term mental wellness goals.
• Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions and treatment readiness.
• Utilize cognitive behavior therapy to assist clients in recognizing and redirecting unhealthy habits.
• Help clients develop new coping mechanisms and techniques to drive behavior modification.

• Referred individuals and families to the appropriate supportive services
• Trained staff on referral and intake process.
• Coordinated with psychiatric staff and patients to find cost-effective options for services.
• Managed records and data transfer, ensuring traceability and improving operations through automated systems.
• Executed record filing system to improve document organization and management.
• Delivered clerical support by handling a range of routine and special requirements.
• Verified insurance benefits and eligibility for psychiatric services.
• Acted as the first point of contact for new patients and set appointments for prospective clients.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Processed payments from clients and documented account balances.
• Prepared and mailed billing statements and invoices for services rendered.
• Responded to inquiries from prospective clients seeking information.

• Interviewed individuals and families to obtain key information for case planning and management.
• Developed and implemented individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
• Utilized evidence-based practices ensuring optimal client outcomes
• Co-facilitated psychoeducational presentations for community-based programs.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments.
• Helped clients set and achieve mental wellness goals.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions and treatment readiness.
• Utilized cognitive behavior therapy to assist clients in recognizing and redirecting unhealthy habits.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.

• Processed payments for services rendered and updated account balances.
• Scheduled and confirmed appointments for new and prospective patients
• Performed urine drug screenings to detect illicit substances
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Responded to inquiries from callers seeking information.

With a Minor in Sociology