Hi, I’m
LaTonnya Stephens
Midway,TN
Overview
5
years of professional experience
Work History
Advantmed
CSR Records Retrieval
01.2025 - Current
Job overview
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Employer Solutions Resources
CSR - Customer Service Representative
07.2024 - 09.2025
Job overview
- Service EED and OWMAccounts for UHC
Results Cx
Customer Service Rep
09.2023 - 04.2024
Job overview
- Serviced well care accounts through Centene
TSR FLS Connect
Fundraising
08.2022 - 06.2023
Job overview
- 11/2021-07/2022
Advance Call Center Technologies
Customer Service Representative
01.2021 - 05.2023
Job overview
- Serviced accounts for Bank of America fraud
Education
Mc Call-Donnelly High SchoolDickson, TN
GED
05.2007
Skills
- CSR and TSR
- Fundraising
- Public Relations
- Cold Calling
- Record Retrieval CSR
Timeline
CSR Records Retrieval
Advantmed
01.2025 - Current
CSR - Customer Service Representative
Employer Solutions Resources
07.2024 - 09.2025
Customer Service Rep
Results Cx
09.2023 - 04.2024
Fundraising
TSR FLS Connect
08.2022 - 06.2023
Customer Service Representative
Advance Call Center Technologies
01.2021 - 05.2023
Mc Call-Donnelly High School
GED