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Results-driven Medical Records HEDIS Retrieval Specialist with a decade of experience in data abstraction and electronic health records. Proven track record at Blue Cross Blue Shield of MN in enhancing HEDIS compliance through meticulous data management and effective provider outreach. Skilled in database management and committed to delivering high-quality patient care. Highly skilled in managing and organizing health information data, with background as Health Information Technologist and Medical Registrar. Demonstrated ability to ensure the accuracy, accessibility, and security of patient health information. Strong in applying coding systems to patient records for billing and analysis purposes, contributing to efficient healthcare delivery. Improved record-keeping processes in previous roles, enhancing data retrieval times and ensuring compliance with regulatory standards.

Detail-oriented professional with over 10 years of experience in records management, compliance, safety enforcement, and customer service. Expertise in retrieving, reviewing, and safeguarding sensitive information while ensuring strict adherence to federal and industry regulations, including HIPAA, FWA, and FAA standards. Strong background in case documentation, conflict resolution, and investigative interviewing complements a proven ability to maintain organization and effectiveness under pressure. Recognized for exceptional time management, meticulous attention to detail, and unwavering professionalism within regulated environments that demand background clearances and confidentiality.

Results-driven professional with a proven track record in managing client engagements and driving strategic initiatives. Strong emphasis on team collaboration and outcome achievement fosters a productive work environment. Recognized for adaptability and dependability in fast-paced settings, bringing a unique blend of project management expertise, stakeholder communication skills, and analytical problem-solving abilities to every challenge. Committed to delivering exceptional results while enhancing client satisfaction and operational efficiency.

Proficient in medical records management with a focus on safeguarding sensitive patient information and ensuring compliance with privacy regulations. Skilled in data retrieval and electronic health records systems, consistently maintaining accurate documentation. Strong ability to collaborate in high-pressure environments, delivering reliable results.

LaTonnya Stephens

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CSR Records Retrieval

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Customer Service Rep

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Mc Call-Donnelly High School

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