Overview
Work History
Education
Skills
Timeline
Hi, I’m

LaTonnya Stephens

Midway,TN

Overview

5
years of professional experience

Work History

Advantmed

CSR Records Retrieval
01.2025 - Current

Job overview

  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Responded to customer requests for products, services, and company information.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Employer Solutions Resources

CSR - Customer Service Representative
07.2024 - 09.2025

Job overview

  • Service EED and OWMAccounts for UHC

Results Cx

Customer Service Rep
09.2023 - 04.2024

Job overview

  • Serviced well care accounts through Centene

TSR FLS Connect

Fundraising
08.2022 - 06.2023

Job overview

  • 11/2021-07/2022

Advance Call Center Technologies

Customer Service Representative
01.2021 - 05.2023

Job overview

  • Serviced accounts for Bank of America fraud

Education

Mc Call-Donnelly High School
Dickson, TN

GED
05.2007

Skills

  • CSR and TSR
  • Fundraising
  • Public Relations
  • Cold Calling
  • Record Retrieval CSR

Timeline

CSR Records Retrieval

Advantmed
01.2025 - Current

CSR - Customer Service Representative

Employer Solutions Resources
07.2024 - 09.2025

Customer Service Rep

Results Cx
09.2023 - 04.2024

Fundraising

TSR FLS Connect
08.2022 - 06.2023

Customer Service Representative

Advance Call Center Technologies
01.2021 - 05.2023

Mc Call-Donnelly High School

GED

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LaTonnya Stephens