Latonya Bass
New Haven
Summary
Detail-oriented professional with expertise in customer service and scheduling. Proven track record of improving client satisfaction through organized communication and support for developmental milestones. Strong ability to manage multiple tasks efficiently while maintaining high service standards.
Overview
29
29
years of professional experience
Work History
In Home Care Giver
Independant
New Haven
02.2023 - Current
- Provided daily care for toddler, including meal preparation and routine support.
- Supported cognitive and developmental milestones through structured activities.
- Demonstrated patience and organization while communicating effectively with family members.
- Maintained clean and well-organized environment for client happiness and safety.
Jewelry Consultant
Independant
New Haven
01.2020 - Current
- Delivered high-quality customer service through consistent client communication and consultations.
- Managed orders, inventory, and billing to ensure timely product shipments.
- Assisted in visual merchandising to optimize store displays.
- Collaborated with vendors for effective product sourcing and procurement.
CPA Medical Billing & Coding Externship
CPA Global
New Haven
10.2023 - 11.2023
- Completed 120-hour externship in medical billing and administrative processes.
- Verified patient insurance eligibility through various payer portals.
- Reviewed accounts, documenting details for both insured and uninsured patients.
- Prioritized aging accounts and those approaching timely filing deadlines.
- Utilized knowledge of CPT, HCPCS, and ICD codes to ensure accuracy.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Merchandise Supervisor
Yale Bookstore
New Haven
03.2004 - 07.2020
- Provided exceptional customer service in fast-paced environment.
- Supervised and trained up to six employees, ensuring effective scheduling.
- Recognized for excellence in engaging with customers.
- Assisted with online orders, cashiering, and merchandising tasks.
- Coordinated visual merchandising displays to enhance product visibility and appeal.
- Analyzed sales data to inform purchasing decisions and optimize inventory turnover.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
Catalog Supervisor
Yale Bookstore
New Haven
10.2001 - 01.2004
- Oversaw operations of Special Orders Department, ensuring efficiency and customer satisfaction.
- Resolved customer concerns regarding orders and payments to improve service quality.
- Packed and shipped domestic and international orders with a focus on accuracy and timeliness.
- Analyzed customer trends to optimize catalog offerings and drive sales.
- Implemented strategies to boost sales through targeted promotional activities for catalog items.
- Developed training materials for staff on effective use of catalog management systems.
Receptionist
Yale Bookstore
New Haven
03.1999 - 03.2001
- Operated multi-line phone systems to manage incoming inquiries efficiently.
- Greeted customers warmly, fostering a welcoming reception area.
- Directed phone calls to appropriate departments, ensuring prompt assistance.
- Handled customer complaints with composure, achieving high satisfaction levels.
- Maintained organized records utilizing Intrepid System for streamlined operations.
- Performed clerical duties, including filing and managing accounts payable.
- Provided exceptional service to both internal and external customers consistently.
- Assisted visitors effectively, addressing their needs in a timely manner.
Cafe Server
Yale Bookstore
New Haven
02.1997 - 02.1999
- Provided courteous service to students, faculty, and alumni.
- Prepared and served a variety of beverages and food items.
- Maintained cleanliness and organization of the cafe area.
- Operated cash register and processed customer transactions efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure smooth operations during peak hours.
- Followed health and safety guidelines to maintain a safe work environment.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service at all times.
Education
Business
Gateway Community College
New Haven, CTMedical Billing & Coding
Connecticut Center For Arts And Technology
New Haven, CTJames Hillhouse Highschool
New Haven, CTSkills
- Patient check-in and scheduling
- Multi-line phone systems
- Medical terminology proficiency
- Insurance verification and eligibility
- HIPAA compliance
- Customer service and conflict resolution
- Data entry and documentation
- Record keeping
- Assistive technology expertise
- Client documentation management
- Emotional support skills
- Inventory management
- Customer consultation
- Attention to detail
- Effective scheduling
- Customer engagement
- Epic (training),
- Microsoft Office (Windows), Intrepid System, Internet Research, AP Matching
Cover Letter
Latonya Bass
42 Elizabeth st APT A
New Haven, CT 06511, United states
(203) 376-8557
Latonyabass@ymail.com
Jan 08, 2026
YM Care Center
Dear YM Care Center Manager
My name is Latonya Bass, I am writing to express my interest in the Yale referral specialist/ scheduler position at the Yale Medical Care center. I am a longtime resident of New Haven. I grew up in the Yale community receiving my high school diploma and some college certifications. I’ve been employed on the Yale college campus division for 22 years. I provided excellent customer service for the yale alumni, staff and college students.
I have a strong background in administrative support with a deep commitment to service and care. I am confident in my ability to contribute positively to your referral/scheduling team and provide an excellent customer experience for your patients. In my previous roles, I consistently received positive feedback for my attention to detail, organizational skills, following policy guidelines and the ability to remain calm and professional in a fast-paced environment. Lastly, my experience using Epic has equipped me to handle complex scheduling tasks with accuracy and efficiency.
What drives me most is ensuring those I care for feel supported and respected throughout their journey. I understand that effective scheduling is key to both patient satisfaction and clinical operations, and I take pride in my ability to balance empathy with logistical precision. I would welcome the opportunity to bring my skills and dedication to your team. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute more to Yale New Haven’s Care Center continued success.
Sincerely
Latonya Bass
Timeline
CPA Medical Billing & Coding Externship
CPA Global
10.2023 - 11.2023
In Home Care Giver
Independant
02.2023 - Current
Jewelry Consultant
Independant
01.2020 - Current
General Merchandise Supervisor
Yale Bookstore
03.2004 - 07.2020
Catalog Supervisor
Yale Bookstore
10.2001 - 01.2004
Receptionist
Yale Bookstore
03.1999 - 03.2001
Cafe Server
Yale Bookstore
02.1997 - 02.1999
Business
Gateway Community College
Medical Billing & Coding
Connecticut Center For Arts And Technology
James Hillhouse Highschool