Patricia McKenrick

Work History

In Home Care Giver

Tim And Norine Mckenrick

06.2022 - 08.2025

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Provided mobility assistance such as walking and regular exercising.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Administered medication as directed by physician.
Cooked tasty, nourishing meals for patients to promote better nutrition.

Case Investigator

SARS/COVID, Medasource/Tacoma School District

02.2022 - 04.2022

I did this for the Tacoma Health District along with the Tacoma School District
Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
Coordinated with public health and local facilities to support isolation and quarantine of individuals.
Collected and recorded information in electronic medical records.
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Performed record keeping by logging client information within secure contact-tracing software.
Provided educational and informational resources regarding isolation policies and quarantine measures.
Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.

COVID-19 Contact Tracer

CSAA-AAA, Nsync, Southern Nevada Health District

06.2021 - 11.2021

Scheduling for Covid 19 Vaccinations
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Worked well in a team setting, providing support and guidance.
Skilled at working independently and collaboratively in a team environment.
Updating and entering demographics into official immunization records for Nevada
Inbound and outbound calls and other specialized services and projects for the health district.

CSR - Customer Service Representative

Anthem BCBS/AppleOne

09.2020 - 06.2021

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Met customer call guidelines for service levels, handle time and productivity.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

CSR - Customer Service Representative/Remote/Work From Home

TTEC/Verizon Wireless

03.2020 - 08.2020

Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Investigated and resolved customer inquiries and complaints quickly.
Maintained up-to-date knowledge of product and service changes.
Reached out to customers after completed sales to suggest additional service or product purchases.

Customer Service Representative

Working Solutions, Datalot, Independent Contractor

11.2018 - 07.2020

Helped companies in all lines of business, from health insurance to home improvement, find and connect with qualified customers because person-to-person interactions were a key ingredient in customer acquisition.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Utilized customer service software to manage interactions and track customer satisfaction.
Maintained up-to-date knowledge of product and service changes.
Promptly responded to inquiries and requests from prospective customers.

Fundraiser and Trainer

Courtesy Call Inc

06.2007 - 10.2018

Contacted communities nationwide for 16 different foundations
Represented them in a professional manner and persuaded individuals to donate to the charity or cause by giving information and answering all questions about the foundation and what it does
Trained new employees how to become a successful fundraiser.
Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
Cultivated relationships with existing and potential donors to increase donations.
Analyzed current and potential donor data to identify demographics and trends.
Developed and maintained accurate donor databases to track donations and engage with donors.

Flooring Mechanic/Co-Owner

DP&R Flooring And Pats Floors N More

03.1995 - 08.2008

Co-Owned a flooring installation business that included getting accounts and customers utilizing several flooring companies and carpet supply stores in Las Vegas
Managed day-to-day business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Assessed damaged materials and notified maintenance personnel of needed repairs.

Customer Service/Sales Representative/Merchant Account Representative, Customer Service Account Representative

NOS Communications

01.1996 - 08.2001

Data entry
Sales of local and long distance services for small to midsize businesses throughout the United States
Telecommunications
Account Rep.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Delivered superior customer service to retain existing customers and attract future customers.
Built client list and strengthened customer relationships through consistent communication via phone and internet.
Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
Logged customer data into company CRM system to foster strong account management and rapport.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Set and achieved company defined sales goals.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Plumber/Pipefitter

Local 525 Plumbers And Pipefitters Union

09.1992 - 11.1995

Went through an Apprenticeship program learning plumbing, pipe fitting, welding and HVAC repairs
Worked on many large projects that included; MGM, Treasure Island, Ballys and Caesars Palace
This included new construction to remodels installing water lines, plumbing, freezer boxes, HVAC units, welding and parts runner.
Installed valves, hangers, supports, and flanges inside piping systems.
Measured, threaded, and cut materials to correct angles.
Selected type and size of piping required for each project.
Complied with state plumbing codes throughout duration of each project.
Filled pipe systems with water and air to determine location of leaks.
Read blueprints to determine appropriate materials and procedures for each project.
Fabricated piping pieces and components in line with design specifications for each system.
Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Cut and drilled holes in walls to permit passage of pipes.
Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.

Data Entry Clerk

Sierra Health Services/Health Plan of Nevada

11.1990 - 08.1992

Completed data entry tasks with accuracy and efficiency.
Verified accuracy of data entered into system to produce error-free reports.
Collated and organized data entry documents into filing systems for easy access.
Secured and protected data from unauthorized access by complying with security protocols.
Updated and maintained customer information, documents and records.
Used computer software to store and retrieve data.
Followed data entry protocols, rules and regulations.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Customer Service Representative

Citibank of Nevada

01.1989 - 08.1990

Customer service for Mastercard and Visa card holders
Answered questions concerning accounts
Resolved problems
Increased card limits and made reports of lost or stolen credit cards.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Managed timely and effective replacement of damaged or missing products.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Data Entry/Administrative Assistant

State Industrial Insurance Services

12.1986 - 11.1988

C 3 and C 4 forms logged industrial accidents
Answered and routed phone calls
Received mail daily to be sorted
Logged, microfilmed then filed
Updated and logged all changes or additions to OSHA requirements
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Sorted documents and maintained organized filing process.
Completed data entry tasks with accuracy and efficiency.
Coded and processed applications into required electronic formats.

Phlebotomist

Sunrise Hospital and Medical Center

10.1985 - 11.1986

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Tracked collected specimens by initialing, dating, and noting times of collection.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Conducted venipuncture and other CT procedures.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Verified patients' identification for proper sample collection.
Collected blood samples in accordance with laboratory protocols and regulations.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Phlebotomist

Hyland Plasma

09.1984 - 09.1985

Interviewed and processed donors for plasma extraction
Took vital signs
Drew blood for testing and general administrative duties.
Addressed questions and concerns to educate patients on collection process and procedures.
Reviewed patient records for accuracy and completeness.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Verified patients' identification for proper sample collection.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Summary

Overview

Work History

In Home Care Giver

Case Investigator

COVID-19 Contact Tracer

CSR - Customer Service Representative

CSR - Customer Service Representative/Remote/Work From Home

Customer Service Representative

Fundraiser and Trainer

Flooring Mechanic/Co-Owner

Customer Service/Sales Representative/Merchant Account Representative, Customer Service Account Representative

Plumber/Pipefitter

Data Entry Clerk

Customer Service Representative

Data Entry/Administrative Assistant

Phlebotomist

Phlebotomist

Education

Diploma - Medical Assistant

High School Diploma -

Skills

Timeline

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