Latonya Bollin
Dallas
Summary
Capable pharmacy team member with 13 years experience, proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Alliance Rx Walgreens Prime Specialty Pharmacy
11.2022 - 02.2024
- Streamlined the prior authorization process by implementing efficient workflow systems and maintaining accurate records.
- Managed a high volume of prior authorization requests, consistently meeting deadlines while maintaining attention to detail.
- Managed a high volume of Medicare questions regarding coverage gap.
- Maintained strict confidentiality in accordance with HIPAA regulations while handling sensitive patient information during the prior authorization process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Pharmacy Technician
A-Line Staffing Solutions
10.2021 - 11.2022
- Enhanced patient satisfaction by promptly addressing inquiries about prescriptions, insurance coverage, and medication costs.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
Education
Certified Pharmacy Technician -
Remington College
Garland, TX09-2013
Skills
- Workflow Optimization
- Prior Authorization
- Insurance Billing
- HIPAA
- Problem-solving skills
- Resolving customer issues
- Order Verification
- Data Entry
- Inbound and Outbound Calling
- Typing proficiency
- Critical Thinking
- Customer Service
- Updating medication histories
- Answering customer questions
- Medicare and Medicaid process
- Pharmacy Software Proficiency
- HIPAA Compliance
- Team Coordination
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
Timeline
Pharmacy Technician
Alliance Rx Walgreens Prime Specialty Pharmacy
11.2022 - 02.2024
Pharmacy Technician
A-Line Staffing Solutions
10.2021 - 11.2022
Certified Pharmacy Technician -
Remington College
- Certified by the Pharmacy Technician Certification Board (PTCB)
Similar Profiles
Charismann ValderyCharismann Valdery
Insurance Verification Specialist at Alliance Rx Walgreens Prime Specialty PharmacyInsurance Verification Specialist at Alliance Rx Walgreens Prime Specialty Pharmacy
Latonya BollinLatonya Bollin
Pharmacy Technician at Alliance Rx Walgreens Prime Specialty PharmacyPharmacy Technician at Alliance Rx Walgreens Prime Specialty Pharmacy
Jainelis GiraldoJainelis Giraldo
Pharmacy Technician at Alliance Rx Walgreens Prime Specialty PharmacyPharmacy Technician at Alliance Rx Walgreens Prime Specialty Pharmacy