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LaTonya Bright
Durham,NC
Summary
Knowledgeable Team Member with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
15
15
years of professional experience
Work History
Team Member
Bojangles' Restaurants
Durham, NC
01.2026 - Current
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Assisted in training new team members on operational procedures.
- Collaborated with team to ensure timely order fulfillment and accuracy.
Housekeeper
Kensington Park Senior Living
Kensington, MD
03.2024 - 12.2025
- Supervised daily cleaning operations to maintain high standards of hygiene and safety.
- Trained and mentored new staff on effective housekeeping practices and procedures.
- Implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with nursing staff to address specific resident needs regarding cleanliness and comfort.
- Enhanced guest satisfaction through attention to detail in room presentation and cleanliness.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
Assistant Store Manager
DTLR
Laurel, MD
03.2022 - 03.2024
- Led daily store operations ensuring optimal customer experiences and staff performance.
- Developed and implemented training programs enhancing employee skills and product knowledge.
- Managed inventory control processes, minimizing stock discrepancies and improving availability.
- Analyzed sales data to identify trends, informing merchandising strategies and promotional efforts.
- Executed visual merchandising standards to enhance product presentation and drive sales growth.
- Resolved customer complaints efficiently, maintaining high satisfaction levels and loyalty rates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Housekeeper
Holiday Durham Regent Retirement
Durham, NC
12.2019 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Reduced average cleaning time per room by implementing fewest steps system.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Worked with speed and efficiency to meet all job requirements.
- Sanitized bathrooms, kitchens and other germ-prone areas.
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Performed basic housekeeping duties such as linen washing, dishwashing, vacuuming, dusting and mopping.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Followed safety procedures when handling materials and discarding waste.
- Interacted positively with residents while cleaning apartments and common areas.
PCA
Durham Ridge Assisted Living
Durham, NC
02.2019 - 12.2021
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted with patient admissions, discharges and transfers.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Responded to bell or light signal calls to assist patients with needs.
Stock Associate
Walmart
Durham, NC
03.2017 - 01.2019
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Disposed of expired and overripe items to eliminate health risks.
- Served customers to boost revenue and improve retention rates.
- Assessed floor displays to restock merchandise.
- Assisted customers with product, promotion and policy information.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Updated signage to reflect current pricing and promote target merchandise.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Notified supervisor of spills for quick clean-up and remediation.
- Leveraged lift equipment to pull items from stock and add shelves and bins.
Assistant Manager
Citi Trends
Durham, NC
02.2016 - 01.2018
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Oversaw team development according to industry service standards to further customer loyalty.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Supported sales management initiatives to optimize business development.
Sales Representative
Boost Mobile Store
Decatur, GA
09.2015 - 11.2017
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created and implemented store displays, promoting sales and growth.
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
- Performed comprehensive market research to expand sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Constructed targeted sales presentations to solicit prospects in geographic parameters.
- Created successful strategies to develop and expand customer sales.
- Worked with production teams to assess, update and optimize delivery dates for customers.
CNA
Clair Bridge Nursing Home
Wilmington, NC
02.2013 - 04.2014
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Documented activities and recorded information in EMR system.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Assisted with adequate nutrition and fluid intake.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Provided support with bathing, toileting, grooming, and washing.
- Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
- Assisted over 12 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
Transport Driver
New Hanover House
Wilmington, NC
02.2011 - 06.2013
- Maintained safe driving habits to protect property and general public on roadways.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Kept customers satisfied and loyal by completing timely and accurate deliveries.
- Completed daily logs and issued papers to customers.
- Followed regular schedule of pickups for individual customers and groups.
- Drove range of passenger vehicles such as limousines, shuttle busses and company cars.
- Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Kept bus orderly with strong control over passenger behaviors.
- Handled vehicle upkeep on-time, including adding fluids, checking tires and keeping interior and exterior spotless.
- Prepared detailed reports outlining trip, vehicle, and passenger details.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
Education
High School Diploma -
Frank W Ballou
Washington, DC06-1996
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Cash handling
- Following instructions
- Cleaning
- Leadership qualities
- Workplace safety
- Goal setting and achievement
Education and Training
other
Timeline
Team Member
Bojangles' Restaurants
01.2026 - Current
Housekeeper
Kensington Park Senior Living
03.2024 - 12.2025
Assistant Store Manager
DTLR
03.2022 - 03.2024
Housekeeper
Holiday Durham Regent Retirement
12.2019 - Current
PCA
Durham Ridge Assisted Living
02.2019 - 12.2021
Stock Associate
Walmart
03.2017 - 01.2019
Assistant Manager
Citi Trends
02.2016 - 01.2018
Sales Representative
Boost Mobile Store
09.2015 - 11.2017
CNA
Clair Bridge Nursing Home
02.2013 - 04.2014
Transport Driver
New Hanover House
02.2011 - 06.2013
High School Diploma -
Frank W Ballou