LaTonya Buggs
Lithonia,GA
Summary
Dynamic professional with experience as an Ambassador at Delaware North, excelling in customer engagement and brand awareness. Proven track record in project management with The Winning Circle, successfully coordinating volunteer programs and enhancing community outreach. Skilled in product knowledge and fostering influencer partnerships to drive customer satisfaction and loyalty. Advanced in trouble shooting and customer service requests.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Ambassador/Auditor
Delaware North(Braves Stadium)
01.2023 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Project Manager
The Winning Circle Non-Profit Organization
05.1998 - 05.2003
- Gathered and researched information to assist director in grant writing endeavors.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated volunteer programs for organization and prepared donation drives for inner city communities.
Education
Bachelor_prep - Business Administration
Savannah State University
Savannah, GANo Degree - Business Administration
Southern New Hampshire University
Hooksett, NH05-2028
College Prep. W/ Advanced Distinction -
Southwest Dekalb High School
Decatur, Georgia05-2002
Skills
- Influencer partnerships
- Product recommendations
- Brand awareness
- Demonstrations
- Customer engagement
- Event coordination
- Product knowledge
- Customer service knowledge
Accomplishments
- Documented and resolved financial issues which led to more donors that helped towards successful drives.
- Supervised team of 22 staff members.
- Researched methods of increasing communication between volunteers, donors and organizations.
- Provided counseling to those who are homeless and in need for food, toiletries and clothing.
Certification
- Certified Camp Counselor, The Winning Circle Non-Profit Organization - 23 years experience
- CPR Training -23 years
- CFSA - Certified Financial Services Auditor
Timeline
Ambassador/Auditor
Delaware North(Braves Stadium)
01.2023 - Current
Project Manager
The Winning Circle Non-Profit Organization
05.1998 - 05.2003
Bachelor_prep - Business Administration
Savannah State University
No Degree - Business Administration
Southern New Hampshire University
College Prep. W/ Advanced Distinction -
Southwest Dekalb High School
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