LaTonya Campbell
Decatur,GA
Summary
As a Remote Customer Service and Chat Agent dedicated to maintaining customer satisfaction. With over 20 years of experience resolving account and service concerns for customers. I build rapport and resolve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Wipro, Best Buy
Decatur , Georgia
09.2021 - Current
- Perform price matches, Schedule in home repairs and in store appointments
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Manage high volume calls between 300-500 with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assist customers with setting special order requests, and arranging merchandise pick-up.
Sales Associate
HomeGoods
Decatur, GA
09.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Perform markdowns
- Process freight
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Customer Service Representative
Manpower, IBM
Decatur, Georgia
04.2022 - 12.2022
- Escalations Manager Monitored an overnight channel and distributed urgent emails to the appropriate teams, for malfunctioning corporate computer systems
- Research Corporate accounts and follow up with multiple teams and provide resolution.
Sales Associate
Pier One Imports
Decatur, Georgia
08.1997 - 09.2019
- Merchandise home furnishings and process purchase as a cashier
- Open New Pier One Accounts
- Helped customers locate home decor products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Tocqueville Coordinator
United Way Of Metropolitan Atlanta
Atlanta, Georgia
10.2015 - 10.2017
- Supported five managers as Administrative Assistant
- Organized the Tocqueville Luncheon
- Managed a database for corporate donations of $10,000
- Managed mass mailings, coordinated with other departments, and supported campaign events
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
Sales Associate
Home Depot
Decatur, GA
03.2006 - 09.2010
- Operate electric ladder to unpack and merchandise
- Cut carpet
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Mixed paints
Education
Bachelor of Science - Marketing
Southern Uninversity
Baton Rouge05.1996
Skills
- Sales and Marketing
- Presentations
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Customer Retention Strategies
- Dependable
- Resolutions in a Timely Manner
Timeline
Customer Service Representative
Manpower, IBM
04.2022 - 12.2022
Customer Service Representative
Wipro, Best Buy
09.2021 - Current
Sales Associate
HomeGoods
09.2019 - Current
Tocqueville Coordinator
United Way Of Metropolitan Atlanta
10.2015 - 10.2017
Sales Associate
Home Depot
03.2006 - 09.2010
Sales Associate
Pier One Imports
08.1997 - 09.2019
Bachelor of Science - Marketing
Southern Uninversity
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