Latonya Copeland

Provide administrative support to the Security Vetting Office (SVO)

* Capture statistical data and metrics, complete multi-step processes, communicate and answer requests for information (RFI) from customers

* Analyze, investigate, prepare reports and/or recommend preventative or corrective actions in areas requiring specific expertise

* Work/resolve problems of diverse scope where analysis of data requires evaluation of identifiable factors

* Exercise independent judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

Established the ability/flexibility to move from one task to another.

* Collect and organize data in a cohesive manner for outside agencies.

* Use of JPAS/ DISS Field Print with customer representatives to process security

clearance requirements and determinations.

* Verify Government' 306 163 55 and 254 forms

* Reviewed and kept an detail report regarding security vars

* Initiated investigations using SF-86 and E-QIP.

* Secured all incoming and outgoing classified documents.

* Troubleshoot, diagnose, and resolve minor computer problems.

* Processed incoming and outgoing classified mail and receipts records.

* Perform frequent breakdowns of classified materials.

* Classification reviews or incoming and outgoing correspondence.

* Assisted with daily support within the Sensitive Compartment Information.

* Escorted visitors/facility members and maintained access logs.

* Assisted with debriefs and Indoctrinations.

* Received. reviewed and process foci requests.

* Brief and Debrief entering and exiting employees within the agency

Precisely conducting applicant background investigations which include in person researching of criminal history records, conducting personal reference interviews, reviewing military service records, performing financial and credit checks, verifying U.S.

citizenship or status, securing proof of education by record and personal testimony. reviewing vehicle driving record and verifying the applicant's employment history.

* Accurately reporting details and information provided by records and personal testimony

to provide a multifaceted depiction of the clearance applicant.

* Effectively gathering information regarding the clearance applicant's background, reputation, character suitability and qualifications.

* Conducting comprehensive on-site interviews with subjects, employers, associates,

references, and other individuals to complete investigations.

* Thorough issue resolution of any questionable or presumed potential concerns regarding any aspect or an applicant's background.

* Effectively securing and safeguarding critical and sensitive information.

* Exceptional knowledge and ability in research methods and procedures necessary to

complete a comprehensive background investigation.

* Excelling in research methods and procedures necessary to complete a comprehensive background investigation.

* Effectively able to maintain a professional demeanor and act with considerable discretion

and patience when conducting background investigations

• Schedule appointments and meetings with customers and vendors
• Answered and routed incoming phone calls
• Managed company filing system of receipts documents and reports
• Kept up to date daily log of all entries and exits within the premises
• Followed up with clients regarding appointments and questions., To gain better knowledge on how to communicate, network and navigate social media to obtain a job
• Learned the tools needed to become a leader and how to demonstrate those traits and win along with the community and gaining better jobs for the youth.

• Maintain daily logs of irregularities, such as property damage and theft,presence of unauthorized persons;unusual occurrences
• Operated and monitored cctv systems to interior and exterior areas
• Resolved tenants complaints, improved interaction with police in ensuring to review all flies and cameras with ongoing investigations.

• Managed and organize all reports from authorize entries and exits and victims and witness statements
• Improved theft rates go down by foot- patrol and checking all time date and store numbers on receipts as customers exited the shopping center
• Resolved many customers’ problems by finding effective resolutions
• Government

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences
• Answer telephone calls to take messages answer questions and provide information during non-business hours
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain premises.

• Duties were to monitor students and faculty to assure that they abide by the parking rules and regulations while driving and parking on and around campus
• Maintained up-to-date and accurate program files and records.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
• Designed electronic file systems and maintained electronic and paper files
• Duties also included managing copies, sent faxes and handled all incoming and outgoing correspondence

• Solicited contributions and participation from local businesses to promote and improve community events and activities
• Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs
• Helped at risk youths find after school programs to keep them off of the streets and in a safe environment.