Latonya Davis

*address customer inquiries regarding w-2 forms.

.handle income call 50-100 a day.

.email w-2 and getting the mailed out to customer.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Escalated complicated customer account issues to supervisors and help desk workers.

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Provided customers with product information and answered inquiries to provide top-quality service.
• processing customer orders, handling payments, tracking shipments, and addressing customer inquiries. strong communication and problem-solving skills, the ability to meet performance metrics, and a commitment to customer satisfaction.

• Cross-trained and provided backup support for organizational leadership.
• Coordinating transportation schedules, matching patients with appropriate vehicles and drivers, and dispatching drivers to the correct locations.
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