La'Tonya Forman
Paterson,NJ
Summary
Experienced professional with a strong background in planning and problem-solving, dedicated to optimizing resource utilization for scalable operations and increased profitability. Proven track record as a childcare business owner, enhancing service quality and operational efficiency while ensuring compliance with health protocols. Skilled in fostering emotional development and engaging families, with a commitment to maintaining high hygiene standards and adapting to evolving needs.
Overview
10
10
years of professional experience
Work History
Business Owner/ childcare provider
Tonya's Daycar
Paterson, New Jersey
04.2021 - Current
- Promoted empathy and positive self-concepts through facilitation of emotional and social development in children.
- Created and maintained safe, inclusive environments for diverse groups of children.
- Engaged with parents to discuss daily activities and resolve behavioral concerns.
- Implemented efficient processes to enhance daily operations and improve service quality.
Customer Service/ Receptionist
Robert Half Staffing Agency
Saddle Brook, New Jersey
03.2019 - 04.2022
- Resolved customer issues with knowledgeable, friendly service, promoting high satisfaction.
- Handled customer complaints professionally, ensuring positive interactions and resolutions.
- Maintained comprehensive records of customer interactions, comments, and transactions.
- Coordinated schedules to optimize service delivery and enhance customer satisfaction.
Private Caregiver
Rozier Family
Fairfield , NJ
04.2017 - 02.2019
- Engaged elderly clients through conversation and companionship during errands and outings.
- Assisted with daily activities, including bathing, dressing, grooming, and meal preparation.
- Provided emotional support and guidance in daily living activities to patients and families.
- Facilitated communication with family members to address concerns and improve client well-being.
Personal Care Assistant
Love In Care, LLC,
Englewood, New Jersey
09.2015 - 03.2017
- Assisted clients with daily living activities including bathing, dressing, grooming, and toileting.
- Encouraged residents' participation in daily activities to promote personal dignity.
- Maintained hygiene standards by supporting clients with personal care needs.
- Provided compassionate care to enhance patient outlook and daily living quality.
- Facilitated safe living environments through effective communication with family and staff.
- Delivered emotional support by listening attentively and fostering meaningful conversations.
- Utilized adaptive equipment such as wheelchairs, walkers, and canes as necessary.
- Collaborated with caregivers to enhance professional development and implement treatment strategies.
Education
High School Diploma -
East Side HIGH
Paterson, NJSkills
- Child development and supervision
- Industry trend analysis
- Hygiene and cleanliness practices
- Observation and assessment
- Infection control protocols
- Patience and empathy
- Adaptability to change
- Complaint tracking
- Clerical support
Timeline
Business Owner/ childcare provider
Tonya's Daycar
04.2021 - Current
Customer Service/ Receptionist
Robert Half Staffing Agency
03.2019 - 04.2022
Private Caregiver
Rozier Family
04.2017 - 02.2019
Personal Care Assistant
Love In Care, LLC,
09.2015 - 03.2017
High School Diploma -
East Side HIGH