LATONYA GILLIS
Youngsville,NC
Summary
Accomplished business leader and Certified Nursing Assistant Supervisor with a proven track record at PruittHealth and SFTB / DASSELL TRUCKING. Expert in financial management and customer relations, achieving significant client satisfaction and operational efficiency. Skilled in fostering strong relationships and leading high-performing teams to exceed business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OWNER/SECRETARY FOR TRUCKING COMPANY
SFTB / DASSELL TRUCKING
06.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Generated revenues yearly and effectively capitalized on industry growth.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Certified Nursing Assistant Supervisor
PruittHealth
01.2017 - 04.2023
- Served as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
- Participated in quality improvement efforts by analyzing data trends, identifying areas for improvement, and implementing necessary changes for enhanced patient outcomes.
- Developed individualized care plans for patients based on assessments, medical histories, and specific needs for personalized attention.
- Streamlined workflow processes for better time management, enabling the team to provide optimal care for patients.
- Maintained up-to-date knowledge of regulatory requirements for CNAs, ensuring team compliance with relevant guidelines and standards.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
High School Diploma -
BLUESTONE SENIOR HIGH
Skipwith, VA06-1994
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Financial Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- [State] Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Nursing Assistant (CNA)
Languages
English
Full Professional
Timeline
OWNER/SECRETARY FOR TRUCKING COMPANY
SFTB / DASSELL TRUCKING
06.2021 - Current
Certified Nursing Assistant Supervisor
PruittHealth
01.2017 - 04.2023
High School Diploma -
BLUESTONE SENIOR HIGH
Similar Profiles
Lew MatthewsLew Matthews
Commercial Truck Driver at BJJ Trucking/Foodliner TruckingCommercial Truck Driver at BJJ Trucking/Foodliner Trucking
Oralia ReyesOralia Reyes
Business Manager at Fair Trucking Corp/Famrey Trucking CorpBusiness Manager at Fair Trucking Corp/Famrey Trucking Corp
David MeffordDavid Mefford
Trash Truck Driver at Ray Jones Trucking (Triple J Trucking)Trash Truck Driver at Ray Jones Trucking (Triple J Trucking)
Carleigh TingenCarleigh Tingen
Childcare Provider/Educator at Almost Home Wee CareChildcare Provider/Educator at Almost Home Wee Care
Sadie DowdSadie Dowd
Baker at Crumbl CookiesBaker at Crumbl Cookies