La Tonya Henry
Chicago,IL
Summary
Compassionate and dedicated CNA with extensive experience at Advocate Good Samaritan Hospital, skilled in vital signs monitoring and patient care. Proven ability to enhance patient comfort and independence while effectively managing high-stress situations. Recognized for collaborating with multidisciplinary teams to implement individualized care plans and provide emotional support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CNA/UIC
Advocate Good Samaritan Hospital
Downers Grove, IL
02.2022 - Current
- Assisted in daily living activities to enhance patient comfort and independence.
- Provided support to nursing staff during patient care procedures and routine assessments.
- Maintained cleanliness and organization of patient areas to promote a safe environment.
- Documented patient vital signs and reported changes to healthcare team promptly.
- Facilitated issue resolution by collaborating with cross-functional teams to enhance service efficiency.
- Resolved customer inquiries using comprehensive product knowledge and effective communication skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed scheduling for team members, optimizing resource allocation and coverage.
- Coordinated daily operations to ensure efficient workflow and adherence to protocols.
Airport Customer Service Agent
Southwest Airlines
Chicago, IL
10.2016 - 01.2022
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Managed check-in processes, ensuring timely departures and accurate documentation.
- Assisted passengers with special needs, ensuring compliance with safety regulations.
- Coordinated baggage handling procedures, minimizing delays and improving turnaround times.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
CNA
Advocate South Suburban Hospital
Calumet City, IL
03.2009 - 10.2016
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for all residents.
- Monitored vital signs, promptly reporting changes to nursing staff for immediate action.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Trained and mentored new CNAs on best practices in patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Associate of Applied Science - Practical Nursing
Herzing University
Kenosha, WI08-2026
Skills
- Time management
- Patient care
- Tracheostomy care
- Vital signs monitoring
- Compassion and empathy
- End-of-life care
- Catheter change and preparation
- Medical records management
- Specimen collection
- Medical terminology
- Companionship and emotional support
- Direct patient care
- Compassionate
- Toileting assistance
- Patient hygiene assistance
- Critical thinking
- Multitasking and organization
Certification
Phlebotomist
Timeline
CNA/UIC
Advocate Good Samaritan Hospital
02.2022 - Current
Airport Customer Service Agent
Southwest Airlines
10.2016 - 01.2022
CNA
Advocate South Suburban Hospital
03.2009 - 10.2016
Associate of Applied Science - Practical Nursing
Herzing University