Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latonya Hilson

Waukegan,IL

Summary

Dedicated Healthcare Support Specialist with a proven track record of enhancing patient satisfaction through effective communication and support. Streamlined scheduling processes to improve efficiency in home health services while ensuring compliance with health regulations and maintaining a sanitary kitchen environment. Developed tailored Individual Support Plans that promote resident independence and demonstrated expertise in meal preparation, food safety, and inventory control.

Overview

13
13
years of professional experience

Work History

Direct Support Specialist

Search, Inc.
Mount Prospect, Illinois
06.2024 - Current
  • Facilitated daily living activities (ADLs) for residents, including medication administration, personal care, and transportation for community outings, promoting overall well-being.
  • Supported residents in developing cooking, meal planning, and kitchen safety skills, enhancing their independence and aligning with Individual Support Plans (ISPs).
  • Ensured a sanitary kitchen and dining environment through proper food handling, temperature logs, allergen isolation, and adherence to Illinois Department of Human Services standards.

Dietary Aide/Cook

Franciscan Ministries
Lindenhurst, IL
09.2023 - Current
  • Prepared and assembled resident meal trays following individualized physician orders, speech therapist guidelines, and dietary restriction charts (low-sodium, diabetic, pureed, or mechanically altered diets) to ensure optimal nutrition and safety for residents.
  • Ensured 100% compliance with local health department regulations and community sanitation guidelines through rigorous cleaning, sanitizing, and organizing of kitchen, dining, and dishwashing areas to promote a safe dining environment.
  • Monitored and documented food, refrigerator, and freezer temperatures daily to ensure food safety and maintain quality standards before service.

Direct Support Professional

Delta-T Group
Chicago, Illinois
09.2022 - 05.2024
  • Managed a safe, clean kitchen environment, teaching clients sanitation practices, proper food handling, and appliance safety to promote health and hygiene.
  • Facilitated vocational meal-prep training to enhance individuals' stamina and hand-eye coordination for improved community employment readiness.
  • Managed a safe, clean, and organized kitchen environment, teaching clients standard sanitation practices, proper food handling, and appliance safety.
  • Supervised and delivered direct care services, maintaining accurate electronic documentation to ensure compliance and support client care.

Health Aide

Help at Home
Waukegan, Illinois
06.2020 - 09.2021
  • Prepared, cooked, and served nutritious daily meals tailored to residents' specific medical and dietary restrictions, including low-sodium, diabetic, mechanical soft, and pureed.
  • Managed grocery budgets, organized pantries, tracked food inventory, and created weekly meal plans aligned with nutritional guidelines and resident preferences.
  • Taught residents kitchen safety, meal preparation, and clean-up techniques, fostering confidence and independence through active participation.

Direct Support Professional

Clearbrook
Gurnee, Illinois
08.2018 - 06.2020

Delivered direct support in daily living, personal care, and skill development for individuals with disabilities, contributing to high satisfaction among clients and families.

Coordinated activities that promoted independence, closely following individual program plans to enhance client engagement and well-being.

Facilitated collaboration with families and healthcare professionals, managing client transportation and nutritional intake to ensure comprehensive care.

  • Planned and prepared nutritious, balanced meals daily for residents in a 24-hour CILA group home, adhering strictly to individual dietary plans, allergen restrictions, and texture requirements.

Direct Support Counselor

Northpointe Resource
Zion, Illinois
09.2013 - 06.2016
  • Administered medications and provided medical support, ensuring 100% compliance with safety protocols.
  • Maintained accurate documentation and tracked individual progress toward care goals while coordinating client appointments and acting as primary communication liaison.
  • Provided essential personal care support to clients, helping them maintain their daily living routines at Northpointe Resource.
  • Monitored behavior plans and redirected challenging behaviors with calm guidance.
  • Documented client progress, incidents, and shift notes in agency records.

Education

Medical Receptionist Certificate - Health Information Management

College of Lake County
Grayslake, Illinois

Medical Billing and Coding Certificate - Health Information Management

College of Lake County
Grayslake, Illinois

Skills

  • Medication Administration
  • Patient Care & Advocacy
  • ADL assistance
  • Care Plan Implementation
  • Individual support planning
  • Medication management
  • Vital Signs Monitoring
  • Food handling best practices
  • Nutritional guidelines
  • Meal planning
  • Dietary planning
  • Pantry management
  • Food quality assurance
  • Electronic documentation
  • HIPAA compliance
  • Insurance verificationorization
  • Office software
  • Meal nutrition assessment

Timeline

Direct Support Specialist

Search, Inc.
06.2024 - Current

Dietary Aide/Cook

Franciscan Ministries
09.2023 - Current

Direct Support Professional

Delta-T Group
09.2022 - 05.2024

Health Aide

Help at Home
06.2020 - 09.2021

Direct Support Professional

Clearbrook
08.2018 - 06.2020

Direct Support Counselor

Northpointe Resource
09.2013 - 06.2016

Medical Receptionist Certificate - Health Information Management

College of Lake County

Medical Billing and Coding Certificate - Health Information Management

College of Lake County
Latonya Hilson