LaTonya Lewis
Ocala,FL
Summary
Dedicated professional with experience in providing superior housekeeping services in a variety of industries, including hospitality, healthcare, and corporate. Expertise in leading and directing the activities of housekeeping staff, monitoring quality of work, and ensuring the highest standards of cleanliness and sanitation. Highly organized and detail-oriented with excellent time management, communication, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Janitorial Supervisor
Grateful Hands Cleaning
Orlando, FL
01.2016 - Current
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Developed and maintained relationships with clients and business partners.
- Hired and trained qualified employees to perform daily tasks.
Customer Service Representative
Smart Customer Solutions
Ocala, FL
09.2025 - Current
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Analyzed customer feedback to identify trends, leading to improved service protocols and practices.
- Implemented process improvements that reduced response times and increased productivity within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Digital Media Services
Orlando, FL
04.2024 - 06.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
High School Diploma - undefined
Boca Ceiga
Gulfport, FL06.1987
Timeline
Customer Service Representative
Smart Customer Solutions
09.2025 - Current
Customer Service Representative
Digital Media Services
04.2024 - 06.2024
Janitorial Supervisor
Grateful Hands Cleaning
01.2016 - Current
High School Diploma - undefined
Boca Ceiga