Latonya Merriweather
McDonough,GA
Summary
With a proven track record at Uber/Lyft, I excel in time management and customer service, ensuring safe and punctual deliveries. My experience spans driving, warehouse operations, and client relations, highlighted by a clean driving record and a commitment to safety protocols. I consistently enhance customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Education
Bachelor - Mass Communication
Clark Atlanta University
Atlanta, GASkills
- Customer service
- Shipping and packaging
- Emergency response
- Materials transport
- Order picking and processing
- Safety management
Accomplishments
4.9 Quality customer service rating on both Uber and Lyft platform.
Top Rated store in Sales 2018 Ashley Homestore
Promoted from coat check to Property Management 2015
Work History
Warehouse Worker Seasonal Help
Yamaha Motor Co
06.2019 - 10.2019
- Consistently lifted materials weighing as much as 50 pounds.
- Followed specs for mechanical parts being placed on watercraft ensuring we followed safely protocols. Made sure logo was properly aligned.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Customer Service Representative
Ashley Furniture Homestore
08.2017 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed challenging calls, achieving positive outcomes for customers and business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
Meat Packer Temporary Worker
Cargill
08.2017 - 01.2019
- Packaged and attached labeling to various meat selections.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Streamlined packaging process with meticulous attention to detail in weighing, labeling, and sealing packages.
- Expedited order fulfillment by accurately following customer specifications for cuts, weights, and packaging requirements.
Property Manager
America's Mart
07.2014 - 01.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to Common Area Maintenance (CAM) inquiries.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Driver
Uber/ Lyft
10.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
Preload/ Unloader Seasonal Worker
United Postal Service
12.2024 - 01.2025
- Assisted other team members in navigating large loads.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Upheld cleanliness and order in unloading area, ensuring safe and productive working environment.
- Improved workflow efficiency by systematically organizing and prioritizing unloading tasks upon cargo arrival.
- Operated equipment while observing standard safety procedures.
Material Handler
Emory University Hospital
09.2016 - 01.2018
- Managed inventory for critical care units in hospital, ensuring timely transport of surgical instruments.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution networks.
Timeline
Preload/ Unloader Seasonal Worker
United Postal Service
12.2024 - 01.2025
Driver
Uber/ Lyft
10.2021 - Current
Warehouse Worker Seasonal Help
Yamaha Motor Co
06.2019 - 10.2019
Customer Service Representative
Ashley Furniture Homestore
08.2017 - 10.2019
Meat Packer Temporary Worker
Cargill
08.2017 - 01.2019
Material Handler
Emory University Hospital
09.2016 - 01.2018
Property Manager
America's Mart
07.2014 - 01.2019
Bachelor - Mass Communication
Clark Atlanta University
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