Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Past President Scottville Optimist Club
Generic

Scott Shoup

Grand Haven,MI

Summary

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Demo CSR

Yamaha Motor Co
01.2018 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Farm Field Underwriter

Farm Bureau Insurance Of Michigan
12.2010 - Current
  • Optimized workflow processes to reduce approval timeframes for new applications, increasing sales conversion rates.
  • Demonstrated strong attention to detail in reviewing policy documents for accuracy before issuance, minimizing errors, and potential disputes down the line.
  • Reduced claim losses by implementing comprehensive underwriting guidelines and best practices.
  • Ensured profitability by continually monitoring account performance and adjusting premiums as necessary based on risk exposure changes.
  • Strengthened relationships with clients by providing timely communication and clear policy explanations.

Real Estate Broker

Coolman Anderson Realty
01.1992 - 12.2010
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
  • Conducted competitive market analysis to determine optimal pricing for properties.

Education

No Degree - General Studies

West Shore Community College
Scottville

Skills

  • Customer focus
  • Complaint handling
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Computer proficiency
  • Documentation
  • Product knowledge

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • MSF/Harley Davidson Rider coach for 15 years
  • Earned QSR designation
  • Private Pilot General avaiation
  • Earned Part 107 UAS Drone license
  • Real Estate Appraisal license
  • General Contractor License
  • SCUBA certified

Certification

Insurance Designations AINS, API, AAIC Ag Advisor

Interests

Riding motorcycles is a passion since age 9

Flying

SCUBA diving

Timeline

Demo CSR

Yamaha Motor Co
01.2018 - Current

Farm Field Underwriter

Farm Bureau Insurance Of Michigan
12.2010 - Current

Real Estate Broker

Coolman Anderson Realty
01.1992 - 12.2010

No Degree - General Studies

West Shore Community College

Past President Scottville Optimist Club

Active in Scottville Optimist as Optimist of the year, Vice President then President.  This is a youth worldwide organization focused on youth development through various community service projects, Scholarships and events. Organized several successful "Pancake Breakfast" for fly-in at local airport.

Participated as a pilot for the FAA Young Eagles program.

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