Brian Banks

As dual CRS representative I help Medicaid and Medicare members navigate their health insurance. Checking on claims, quoting benefits, provider searches, and general education of how their benefits work for them.

• Assisted customers with inquiries, providing accurate information and support.
• Resolved customer complaints efficiently, ensuring satisfaction and retention.
• Learned product details to effectively address customer needs and questions.
• Adapted quickly to changes in procedures and service protocols.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

I was a lead cashier at the Pumphouse for 7 years. I also took on assistant manager type duties for most of my duration while working there.

• Trained new cashiers on point-of-sale systems and customer service protocols.
• Maintained accurate cash drawer, reconciling discrepancies to uphold financial integrity.
• Processed transactions accurately and efficiently, ensuring a smooth customer experience.
• Developed rapport with regular customers, fostering loyalty and repeat business.
• Greeted customers entering store and responded promptly to customer needs.