Alejandro Estrada
Brownsville,TX
Summary
Customer Service Representative bringing top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing solutions.
Overview
4
4
years of professional experience
Work History
Dual Bilingual CSR
Maximus
07.2022 - Current
- Handled customer inquiries courteously and professionally.
- Actively listened to customers, handled concerns quickly and handled call transfers when necessary.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing and payment processing.
- Cross-trained and provided backup for both lines of buisness.
Security Officer
Protect And Serve
02.2020 - 04.2021
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
Education
High School Diploma -
Brownsville Learning Academy
Brownsville, TX08.2017
Skills
- Fluent Bilingualism
- Call center experience
- Customer Service
- Critical Thinking
- Active Listening
- Problem Resolution
- Call Management
- Call Center Operations
- Research
- Escalation management
Timeline
Dual Bilingual CSR
Maximus
07.2022 - Current
Security Officer
Protect And Serve
02.2020 - 04.2021
High School Diploma -
Brownsville Learning Academy