Jennifer Preciado
Houston,TX
Summary
Dedicated bilingual customer service representative skilled in problem-solving, time management, and team collaboration. Proven ability to enhance customer satisfaction and streamline processes in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual CSR
MTM Transportation
16 Hawk Ridge Dr Lake St. Louis, Mo 63367
03.2025 - 01.2026
- Assisted customers in both English and Spanish, ensuring clear communication and understanding of services.
- Resolved inquiries and complaints efficiently, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline call handling processes for improved response times.
- Maintained accurate records of customer interactions in CRM system, supporting data integrity and reporting.
- Educated clients on transportation services, contributing to informed decision-making and usage of options.
- Adapted quickly to new software tools, improving efficiency in daily operations and support tasks.
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
- Streamlined communication for non-English speaking customers, offering seamless assistance and support.
- Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients who spoke either English or Spanish fluently.
- Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Guest Advocate
Target
7000 Target Parkway N Minneapolis MN 55445
08.2019 - 03.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted guests with product selection and provided recommendations to enhance shopping experience.
- Maintained knowledge of current promotions, ensuring accurate information was communicated to guests.
- Collaborated with team members to ensure store cleanliness and organization for optimal guest navigation.
- Trained new staff on customer engagement strategies and operational procedures to improve service delivery.
- Led initiatives to streamline checkout processes, reducing wait times and enhancing overall guest satisfaction.
- Developed strong relationships with returning guests, fostering loyalty through personalized interactions and follow-ups.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cook
Taco Cabana
1077 Central Pkwy S #600 San Antonio Tx 78232
12.2015 - 04.2019
- Prepared high-quality food items in accordance with company recipes and standards.
- Maintained cleanliness and organization of kitchen equipment and workstations to ensure safety compliance.
- Assisted in training new staff on food preparation techniques and kitchen operations.
- Collaborated with team members to streamline service during peak hours, enhancing customer satisfaction.
- Monitored inventory levels, reducing waste through efficient use of ingredients and supplies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Managed opening and closing shift kitchen tasks.
Education
Associate of Arts - Business
Lone Star College
Houston, TX07-2028
GED -
Harris County of Education
07-2021
Skills
- Fluent bilingualism
- Call center experience
- Data entry proficiency
- Upselling strategies
- CRM software proficiency
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Computer proficiency
- Appointment scheduling
- Quality control
- De-escalation techniques
Certification
- CNP - Certified Notary Public
Timeline
Bilingual CSR
MTM Transportation
03.2025 - 01.2026
Guest Advocate
Target
08.2019 - 03.2025
Cook
Taco Cabana
12.2015 - 04.2019
Associate of Arts - Business
Lone Star College
GED -
Harris County of Education