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Diandra Rodriguez
Kissimmee,FL
Work Preference
Summary
Bilingual customer service professional with proven track record in delivering high-quality support. Known for fostering team collaboration and driving results, adaptable to evolving business needs. Demonstrates exceptional communication and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Bilingual CSR
Maximus
Kissimmee, FL
05.2022 - Current
- Utilized bilingual skills to assist Spanish-speaking customers, ensuring clear communication and resolution of inquiries.
- Documented customer interactions in CRM systems to streamline follow-ups and improve service quality.
- Collaborated with internal teams to develop training materials aimed at enhancing customer service standards.
- Monitored service metrics and provided feedback to management, contributing to ongoing process improvements.
Customer Service Representative
Walgreens
Miami, FL
07.2017 - 07.2024
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Supervisor
Chartwells Schools Dining Services
Miami, FL
03.2011 - 05.2017
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Year Towards Bachelors Degree -
Miami Dade Community College
MiamiHigh School Diploma -
Hialeah Senior HIgh School
Hialeah06-2008
Skills
- Sales expertise
- International sales support
- Order fulfillment
- Report preparation
- Fluent bilingualism
- Call center experience
- Data entry proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual CSR
Maximus
05.2022 - Current
Customer Service Representative
Walgreens
07.2017 - 07.2024
Supervisor
Chartwells Schools Dining Services
03.2011 - 05.2017
Year Towards Bachelors Degree -
Miami Dade Community College
High School Diploma -
Hialeah Senior HIgh School