Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jose Verdin

El Paso

Summary

I have experience in customer service and sales, proficient in both English and Spanish. Expert in managing customer interactions, resolving technical issues, and leading sales teams to surpass performance targets. Skilled in utilizing bilingual capabilities to enhance customer experiences and maintain meticulous records, ready to leverage these skills.

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Bilingual Dual CSR

Maximus
01.2025 - Current
  • Perfect 100% CSAT Scores for the Months of June and July 2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Bilingual CSR

Maximus
09.2024 - 01.2025
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

CSR - Customer Service Representative

DialAmerica
02.2022 - 06.2022
  • Made Inbound and Outbound Bilingual calls.
  • Maintained accurate records, ensuring all customer interactions were documented.
  • Supported team members to achieve collective goals, boosting overall performance.
  • Enhanced team performance by actively supporting colleagues in bilingual call handling.
  • Documented all customer interactions meticulously to maintain high accuracy records.

Sales

Alorica
03.2019 - 06.2019
  • Consistently surpassed quotas by promoting ATT services
  • Maintained comprehensive knowledge of HBO & Cinemax products
  • Enhanced customer experience through premium service promotion
  • Led bilingual sales team, achieving a record 28 sales in one shift.

Sales Customer Service Representative

Hinduja Global Solutions
06.2018 - 10.2018
  • Sales, Customer Engagement over the phone, Technical Assistance over the phone with home phone as well as fiber internet, Handling customer information.

Retail Sales Associate

Journeys
02.2016 - 03.2016

Customer Service Representative

Alorica
03.2015 - 06.2015
  • Enhanced customer satisfaction by efficiently resolving technical issues.
  • Managed detailed billing inquiries, ensuring accurate account information.
  • Supported clients in setting up and configuring their AT&T services.
  • Analyzed customer needs to provide tailored technical solutions.
  • Eagerly assisted customers, boosting retention through excellent service.

Education

High School Diploma -

El Dorado High School
El Paso, TX
05.2015

Skills

  • Bilingual
  • Mentoring New Agents
  • Customer Service
  • Cold Calling
  • Technical Support
  • Inside Sales
  • Telemarketing
  • Typing
  • Outbound Sales
  • Outside Sales
  • Upselling
  • Spanish
  • English
  • Customer service
  • Call center experience
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Quality control
  • Strategic planning
  • Motivating teams
  • Influencing others
  • Continuous improvements
  • Goal oriented

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Collaborated with team of 6 in the development of HBO & Cinemax Sales team.
  • Helped Spearhead the team and assist fellow team members to make Quota on Sales per day by assisting them on scripting and call flow for smooth Proficiency helping Team rise to #1 Spot During HBO & Cinemax Sales Season.
  • Top Seller for the HBO & Cinemax Project two times in a row assisting fellow agents meet deadlines and Mentor new sales associates.

Languages

English
Native or Bilingual
Spanish - Fluent
Native or Bilingual

Timeline

Bilingual Dual CSR

Maximus
01.2025 - Current

Bilingual CSR

Maximus
09.2024 - 01.2025

CSR - Customer Service Representative

DialAmerica
02.2022 - 06.2022

Sales

Alorica
03.2019 - 06.2019

Sales Customer Service Representative

Hinduja Global Solutions
06.2018 - 10.2018

Retail Sales Associate

Journeys
02.2016 - 03.2016

Customer Service Representative

Alorica
03.2015 - 06.2015

High School Diploma -

El Dorado High School

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