Edith Rodriguez
Mission,TX
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bilingual CSR
Texas Health and Human Service Commission
Edinburg , Texas
2023.04 - 2024.07
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, comments and complaints.
- Answered incoming calls from customers and provided assistance with benefits, applications, and anything related to their case.
Regional Supervisor
Discount Finance
2016.02 - 2020.12
- Reviewed credit applications and approved or denied them based on established criteria.
- Drafted letters to debtors informing them of their delinquent status.
- Maintained accurate records of all collection activities in the system database.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Conducted regular meetings with regional staff to discuss operational issues and strategies.
- Evaluated regional financial performance against budget projections.
- Ensured compliance with local, state and federal regulations related to safety, wage and hour laws, health care benefits.
- Developed and implemented regional performance goals, objectives, policies and procedures.
Manager
Famsa Loans
2013.08 - 2016.01
- Collection activity.
- Underwrite loans.
- Pull credit reports.
- Approve or deny loans.
- Explain in detail the loan contracts to customers.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Verified customer employment status and bank statements to confirm borrower's ability to repay the loan amount requested.
- Reviewed loan applications and financial documents to ensure accuracy of information provided.
Manager
Noble Finance
2011.02 - 2013.06
- Take applications over the phone, as well as in person.
- Underwrite loans.
- Make loan decisions based on credit.
- Verified income and stability.
- Obtain and verify references.
- Marketing
- Keep delinquency goals within company standards.
- Train new staff members.
- Collections out on the field.
- Cash management.
- Daily deposits.
Education
Associate of Applied Science - Occupational Therapy
South Texas College
McAllen, TX2023-06
Veterans Memorial High School
Mission, TX06.2009
Skills
- Bilingual
- Proficient MS Office
- Time management
- Attention to detail
- Multitasking
- Organization skills
- Marketing
- Collections
- Complaint resolution
- Scheduling
- Inbound and Outbound Calling
- Paperwork Processing
- Appointment Scheduling
- Leadership skills
- Positive and professional
- Strong verbal and written communication skills
Certification
- Fred Pryor Seminar & Career Training, Leadership, Team Building, Upper Management Coaching Skills
- EFT (Emotional Freedom Technique) Practitioner
- American Association of Notaries, Public Notary, Texas
Custom
- Jessica Arvizu, Manager, (956) 360-2127
- Mauricio Sampayo, Regional Director, (956) 579-9893
- Christina Mercado, Supervisor, (956) 240-7795
Timeline
Bilingual CSR
Texas Health and Human Service Commission
2023.04 - 2024.07
Regional Supervisor
Discount Finance
2016.02 - 2020.12
Manager
Famsa Loans
2013.08 - 2016.01
Manager
Noble Finance
2011.02 - 2013.06
Associate of Applied Science - Occupational Therapy
South Texas College
Veterans Memorial High School
- Fred Pryor Seminar & Career Training, Leadership, Team Building, Upper Management Coaching Skills
- EFT (Emotional Freedom Technique) Practitioner
- American Association of Notaries, Public Notary, Texas
Similar Profiles
James HairJames Hair
Financial Examiner III at Texas Health And Human Service CommissionFinancial Examiner III at Texas Health And Human Service Commission
Tomas San MiguelTomas San Miguel
Lead Business Analyst at Texas Health and Human Service CommissionLead Business Analyst at Texas Health and Human Service Commission
Manpreet KaurManpreet Kaur
Health and Financial Analyst at Texas Health and Human Service Commission (HHSC)Health and Financial Analyst at Texas Health and Human Service Commission (HHSC)