Karine Escobedo
El Paso,Texas
Overview
5
5
years of professional experience
Work History
Bilingual CSR
Texas Work Force Commission
El Paso, TX
11.2024 - Current
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
- Improved overall efficiency by translating company documents and communications for non-English speaking staff members.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
- Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
- Collaborated closely with other departments, ensuring seamless coordination when addressing multilingual customer queries or complaints.
Sales Associate
Lululemon
El Paso, Texas
08.2022 - Current
- Providing great customer service by creating a welcoming environment for guests
- By creating a friendly environment, I have accomplished creating relationships with guests who have opened opportunities within the company
- Effectively handled all guests' requests ensuring professional customer service
- Educate guests with product knowledge
- Maintained sales floor clean by arranging and organizing products, stocking merchandise, and setting up display per company standard
- Efficiently process all POS transactions
Teachers Assistant
Escontrias Elementary School
El Paso, Texas
02.2020 - 05.2022
- Partnered with teachers to help assist students with questions regarding lesson plans
- Assisted with coordinating meetings with parents
- Provided one-on-one assistance with students who needed after school tutoring
- Worked in group settings to help students engage in group activities
- Reinforced students learning skills through weekly check-ins and observations
Education
Bachelor of Liberal Arts - Psychology
The University of Texas At El Paso (UTEP)
07-2025
Skills
- Bilingual
- Communication
- Time management
- Microsoft Word
- Microsoft Excel
- Fast learner
- Teamwork
- Leadership
- Adaptability
- Problem-solving
- Active listening
Timeline
Bilingual CSR
Texas Work Force Commission
11.2024 - Current
Sales Associate
Lululemon
08.2022 - Current
Teachers Assistant
Escontrias Elementary School
02.2020 - 05.2022
Bachelor of Liberal Arts - Psychology
The University of Texas At El Paso (UTEP)