Edith Salazar
Brownsville,TX
Summary
Dynamic bilingual customer service representative with Maximus Call Center, excelling in complaint handling and problem resolution. Leveraged active listening and critical thinking to enhance customer satisfaction, achieving a notable increase in repeat business. Proficient in call management and product knowledge, consistently adapting to fast-paced environments while maintaining professionalism.
Overview
1
1
year of professional experience
Work History
Bilingual DUAL CSR
Maximus Call Center
10.2022 - 12.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, resolving issues promptly and efficiently.
- Learned company policies and procedures to ensure accurate information delivery.
- Maintained updated knowledge of products and services to enhance customer engagement.
- Adapted quickly to new tools and systems, enhancing workflow efficiency.
- Gathered customer feedback to identify areas for service improvement and enhancement.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
High School Diploma -
Simon Rivera High School
Brownsville, TXLicensed Vocational Nursing - LVN Nursing
Texas State Technical College
Harlingen, TX08-2025
Skills
- Complaint handling
- Active listening
- Critical thinking
- Computer proficiency
- Microsoft outlook
- Call management
- Dispute resolution
- Problem resolution
- Building rapport
- Product knowledge
- Quality control
- Documentation
- Fast learner
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Cooking
- Outdoor Recreation
- Music
- I enjoy helping others and giving back to the community
- Camping
Timeline
Bilingual DUAL CSR
Maximus Call Center
10.2022 - 12.2023
High School Diploma -
Simon Rivera High School
Licensed Vocational Nursing - LVN Nursing
Texas State Technical College
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