Adrian Hernandez
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Bilingual Dual Nesting CSR
Maximus
07.2023 - 01.2024
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Managed teams of up to 10 new hires in their first week of operation
Bilingual Dual Customer Service Representative
Maximus
08.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating government website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diesel Technician Certification - Automotive Mechanics
Brewster Technical Center
Tampa, FL11.2021
High School Diploma -
Bloomingdale High School
Valrico, FL04.2020
Skills
- Complaint Handling
- Call Center Experience
- Time Management
- Problem Solving
- Active Listening
- Technical Proficiency
- Conflict Resolution
- Multitasking
- Effective Communication
- Adaptability
- Data Entry
- Staff Education and Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Dual Nesting CSR
Maximus
07.2023 - 01.2024
Bilingual Dual Customer Service Representative
Maximus
08.2022 - 01.2024
Diesel Technician Certification - Automotive Mechanics
Brewster Technical Center
High School Diploma -
Bloomingdale High School