Stacy Desnoyers
Spartanburg,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Bilingual CSR
EY GIG (ERNST & YOUNG)
2024.04 - 2024.10
Bilingual CSR
FTI Consulting
2023.04 - 2024.01
Bilingual CSR
Intoxalock
2022.10 - 2023.03
Bilingual CSR/TeamLead/Supervisor/Project Manager
Everise/CarePlus
2020.10 - 2022.09
Bilingual Customer Service Liaison (Complaint Department)
Denny Headquarters/ Office Team Temp Agency
2018.08 - 2018.12
Delivery Driver/Bilingual CS Manager
Marcos Pizza Shop
2016.09 - 2018.04
Bilingual Customer Service Representative/Service Technician
Valvoline
2016.02 - 2016.08
Bilingual Customer Service Representative
TD Bank, NA/Kelly Services
2015.09 - 2016.02
Cashier/Assistant Manager
Lil Cricket 3808
2014.09 - 2015.08
Bilingual Customer Service/Dispatch Representative
True Blue Inc. (Labor Ready)
2009.03 - 2009.08
Bilingual Customer Service/Dispatch Representative
Circuit City's Firedog Services (Plum Choice)/Volt Temp Agency
2007.11 - 2008.05
Office Assistant/Weekend Clinic Supervisor
Habit OPCO
2007.07 - 2007.09
Bilingual Collections Representative
Auto Use/Auto Loan
2005.11 - 2007.03
Security Guard
Northeast Security/Eagle Security/Merrimac Valley Security
2005.06 - 2005.11
Bilingual Collections Representative
Sullivan, Cross, & Davis
2002.07 - 2002.10
Bilingual Collections Representative
Valentine & Kebartus
2002.05 - 2002.07
Bilingual Collections Representative
Empire Direct Furniture
2001.07 - 2001.10
File Management Clerk/Data Entry
NYS Dept of Taxation & Finance
1998.10 - 2001.06
Education
Associate degree in Business Management/Administration -
UOP (University of Phoenix) Online Degree Program
OnlineHED earned -
Washington Irving GED Program
06.1999
Skills
- Fluent Bilingualism
- Call center experience
- Data entry proficiency
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Microsoft Excel
- Computer Proficiency
- Data Entry
- Conflict Resolution
- Documentation
- Team Development
- Complaint Handling
- Microsoft Outlook
- Staff Training
- Administrative Support
- Microsoft Office Suite
- Filing
- Call Management
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Call Center Operations
- Technical Support
- Live chat support
- Clerical Support
- Escalation management
- Project management abilities
- Spreadsheets
- Proofreading
- Account Management
- Professional telephone demeanor
- Follow-up skills
- Complaint resolution
- De-Escalation Techniques
- Dispute Resolution
- Customer Education
- CRM software proficiency
- Data Collection
- Payment Processing
- Paperwork Processing
- Staff education and training
- Service standard compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual CSR
EY GIG (ERNST & YOUNG)
2024.04 - 2024.10
Bilingual CSR
FTI Consulting
2023.04 - 2024.01
Bilingual CSR
Intoxalock
2022.10 - 2023.03
Bilingual CSR/TeamLead/Supervisor/Project Manager
Everise/CarePlus
2020.10 - 2022.09
Bilingual Customer Service Liaison (Complaint Department)
Denny Headquarters/ Office Team Temp Agency
2018.08 - 2018.12
Delivery Driver/Bilingual CS Manager
Marcos Pizza Shop
2016.09 - 2018.04
Bilingual Customer Service Representative/Service Technician
Valvoline
2016.02 - 2016.08
Bilingual Customer Service Representative
TD Bank, NA/Kelly Services
2015.09 - 2016.02
Cashier/Assistant Manager
Lil Cricket 3808
2014.09 - 2015.08
Bilingual Customer Service/Dispatch Representative
True Blue Inc. (Labor Ready)
2009.03 - 2009.08
Bilingual Customer Service/Dispatch Representative
Circuit City's Firedog Services (Plum Choice)/Volt Temp Agency
2007.11 - 2008.05
Office Assistant/Weekend Clinic Supervisor
Habit OPCO
2007.07 - 2007.09
Bilingual Collections Representative
Auto Use/Auto Loan
2005.11 - 2007.03
Security Guard
Northeast Security/Eagle Security/Merrimac Valley Security
2005.06 - 2005.11
Bilingual Collections Representative
Sullivan, Cross, & Davis
2002.07 - 2002.10
Bilingual Collections Representative
Valentine & Kebartus
2002.05 - 2002.07
Bilingual Collections Representative
Empire Direct Furniture
2001.07 - 2001.10
File Management Clerk/Data Entry
NYS Dept of Taxation & Finance
1998.10 - 2001.06
Associate degree in Business Management/Administration -
UOP (University of Phoenix) Online Degree Program
HED earned -
Washington Irving GED Program