Stacy Desnoyers
Spartanburg,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Bilingual CSR
EY GIG (ERNST & YOUNG)
04.2024 - 10.2024
Bilingual CSR
FTI Consulting
04.2023 - 01.2024
Bilingual CSR
Intoxalock
10.2022 - 03.2023
Bilingual CSR/TeamLead/Supervisor/Project Manager
Everise/CarePlus
10.2020 - 09.2022
Bilingual Customer Service Liaison (Complaint Department)
Denny Headquarters/ Office Team Temp Agency
08.2018 - 12.2018
Delivery Driver/Bilingual CS Manager
Marcos Pizza Shop
09.2016 - 04.2018
Bilingual Customer Service Representative/Service Technician
Valvoline
02.2016 - 08.2016
Bilingual Customer Service Representative
TD Bank, NA/Kelly Services
09.2015 - 02.2016
Cashier/Assistant Manager
Lil Cricket 3808
09.2014 - 08.2015
Bilingual Customer Service/Dispatch Representative
True Blue Inc. (Labor Ready)
03.2009 - 08.2009
Bilingual Customer Service/Dispatch Representative
Circuit City's Firedog Services (Plum Choice)/Volt Temp Agency
11.2007 - 05.2008
Office Assistant/Weekend Clinic Supervisor
Habit OPCO
07.2007 - 09.2007
Bilingual Collections Representative
Auto Use/Auto Loan
11.2005 - 03.2007
Security Guard
Northeast Security/Eagle Security/Merrimac Valley Security
06.2005 - 11.2005
Bilingual Collections Representative
Sullivan, Cross, & Davis
07.2002 - 10.2002
Bilingual Collections Representative
Valentine & Kebartus
05.2002 - 07.2002
Bilingual Collections Representative
Empire Direct Furniture
07.2001 - 10.2001
File Management Clerk/Data Entry
NYS Dept of Taxation & Finance
10.1998 - 06.2001
Education
Associate degree in Business Management/Administration -
UOP (University of Phoenix) Online Degree Program
OnlineHED earned -
Washington Irving GED Program
06.1999
Skills
- Fluent Bilingualism
- Call center experience
- Data entry proficiency
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Microsoft Excel
- Computer Proficiency
- Data Entry
- Conflict Resolution
- Documentation
- Team Development
- Complaint Handling
- Microsoft Outlook
- Staff Training
- Administrative Support
- Microsoft Office Suite
- Filing
- Call Management
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Call Center Operations
- Technical Support
- Live chat support
- Clerical Support
- Escalation management
- Project management abilities
- Spreadsheets
- Proofreading
- Account Management
- Professional telephone demeanor
- Follow-up skills
- Complaint resolution
- De-Escalation Techniques
- Dispute Resolution
- Customer Education
- CRM software proficiency
- Data Collection
- Payment Processing
- Paperwork Processing
- Staff education and training
- Service standard compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual CSR
EY GIG (ERNST & YOUNG)
04.2024 - 10.2024
Bilingual CSR
FTI Consulting
04.2023 - 01.2024
Bilingual CSR
Intoxalock
10.2022 - 03.2023
Bilingual CSR/TeamLead/Supervisor/Project Manager
Everise/CarePlus
10.2020 - 09.2022
Bilingual Customer Service Liaison (Complaint Department)
Denny Headquarters/ Office Team Temp Agency
08.2018 - 12.2018
Delivery Driver/Bilingual CS Manager
Marcos Pizza Shop
09.2016 - 04.2018
Bilingual Customer Service Representative/Service Technician
Valvoline
02.2016 - 08.2016
Bilingual Customer Service Representative
TD Bank, NA/Kelly Services
09.2015 - 02.2016
Cashier/Assistant Manager
Lil Cricket 3808
09.2014 - 08.2015
Bilingual Customer Service/Dispatch Representative
True Blue Inc. (Labor Ready)
03.2009 - 08.2009
Bilingual Customer Service/Dispatch Representative
Circuit City's Firedog Services (Plum Choice)/Volt Temp Agency
11.2007 - 05.2008
Office Assistant/Weekend Clinic Supervisor
Habit OPCO
07.2007 - 09.2007
Bilingual Collections Representative
Auto Use/Auto Loan
11.2005 - 03.2007
Security Guard
Northeast Security/Eagle Security/Merrimac Valley Security
06.2005 - 11.2005
Bilingual Collections Representative
Sullivan, Cross, & Davis
07.2002 - 10.2002
Bilingual Collections Representative
Valentine & Kebartus
05.2002 - 07.2002
Bilingual Collections Representative
Empire Direct Furniture
07.2001 - 10.2001
File Management Clerk/Data Entry
NYS Dept of Taxation & Finance
10.1998 - 06.2001
Associate degree in Business Management/Administration -
UOP (University of Phoenix) Online Degree Program
HED earned -
Washington Irving GED Program
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