Ruth De La Rosa
Azle
Summary
Certified phlebotomy technician (CPT) looking to apply my skills, strong work ethic, and compassion for people in a professional clinical setting. I'm committed to enhancing patient outcomes via meticulous blood draw practices and look forward to being an asset to the healthcare team.
Overview
11
11
years of professional experience
Work History
Collections Agent/ Bilingual CSR
ADT Security
03.2021 - 07.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans or collecting balance in full.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Professional alarm monitoring and communication with first responders.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- System Troubleshooting
Office Manager/Scheduling Coordinator
Senior Helpers
05.2017 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Completed bi-weekly payroll for 60 employees.
- Managed daily scheduling for caregivers and maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Medical Biller and Coder
DFW Injury Clinic
05.2014 - 05.2017
- Correctly coded and billed medical claims for the clinic.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Input data into computer programs and filing systems.
- Assisted in preparation of medical reports for external parties.
- Scanned and uploaded medical records into electronic medical records system.
Education
NHCO Certified
Phlebotomy Training Specialists
05-2025
HS Diploma -
North Side HS
01.2010
Practical Nursing
Tarrant County Collage
08-2026
Skills
- Attention to Detail
- Bilingual
- Venipuncture
- Medical Records
- BLS/ CPR Certified
- Analytical and critical thinking
Language
English
Spanish
Timeline
Collections Agent/ Bilingual CSR
ADT Security
03.2021 - 07.2025
Office Manager/Scheduling Coordinator
Senior Helpers
05.2017 - 01.2021
Medical Biller and Coder
DFW Injury Clinic
05.2014 - 05.2017
NHCO Certified
Phlebotomy Training Specialists
HS Diploma -
North Side HS
Practical Nursing
Tarrant County Collage
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